Job Description
Do you have a background working in hospitality, or in a residential or visitor environment?
For over 40 years, a national children’s charity has supported families through the toughest moments of their lives, from funding vital research, to providing intimate care and wellbeing support to both families and their children.
The charity is now recruiting for their first Retreat & Operations Manager, as they embark on an exciting new chapter ahead of launching a dedicated Retreat in North Yorkshire, exclusively for families who have been affected by childhood cancer.
You will be responsible for:
* Overseeing the daily operations of the retreat, including accommodation, shared spaces, and the surrounding grounds
* Lead on health and safety, safeguarding and compliance across the site
* Maintaining the site and ensuring that buildings, gardens and facilities are well cared for
* Building relationships with local partners, suppliers, and community stakeholders
* Managing bookings, and coordinating guest experiences
* Welcoming families, ensuring they feel safe, supported and comfortable during their stay
* Managing the retreats budget and operational costs
* Establishing systems, processes and supplier relationships as the retreat evolves
With this being a brand-new service for the charity, naturally the remit of the role will adapt as the service evolves.
Therefore, it is crucial that this person continuously looks for opportunities to improve and enhance operational efficiencies, and is genuinely passionate about developing a positive visitor experience.
We are seeking individuals who have:
* Experience working in hospitality
* Background in operations, and ideally property maintenance
* Practical understanding of health and safety compliance in a residential or visitor environment
* Ability to manage a varied workload with limited supervision
* Track record of building productive relationships
* Confidence to professionally engage with suppliers
* Emotional intelligence and a warm and friendly manner to interact with families
This is an incredibly rewarding and fulfilling opportunity for someone to take ownership of a service which will positively impact the lives of countless families who are affected by childhood cancer.
Interviews will be taking place on a rolling basis.
Hire Purpose champions inclusive recruitment.
We welcome applications from people of all backgrounds and lived experiences. We uphold equal opportunity principles and challenge bias at every stage, partnering only with organisations that share our commitment to integrity, diversity, equity and inclusion.
Hire Purpose is also proud to be an active member of The TEAM Network, the UK’s largest recruitment community of independently owned recruitment businesses.