Location: Dungannon
Working Hours - Rotating Nights
18:00 – 06:00
Week 1: Monday, Tuesday, Friday, Saturday & Sunday
Week 2: Wednesday & Thursday
The Role
We are seeking an experienced Despatch Shift Leader to ensure the timely despatch of quality products in line with production plans and customer specifications. This role plays a critical part in achieving operational performance targets while leading, developing, and motivating teams to deliver excellence every shift.
You will be responsible for people leadership, operational effectiveness, food safety, and Health & Safety compliance within the Despatch department, supporting continuous improvement across people, processes, and systems.
Key Responsibilities
Lead the day-to-day operation of the Despatch department, ensuring Despatch on Time (DOT) and high customer service levels
Maintain the highest standards of quality, hygiene, food safety, legality, and product integrity
Manage, coach, and develop Controllers, Process Operatives, and Process Control Operatives
Carry out performance management, first-level disciplinaries, and implement HR procedures
Ensure effective shift handovers, including paperwork, systems, and machinery
Plan and manage resources to minimise downtime and maximise efficiency
Support daily production planning and report any variances or issues promptly
Recruit and train Controllers and Key Operatives
Drive continuous improvement in productivity, safety, environmental performance, and waste reduction
Liaise with internal departments to ensure maximum efficiency and quality
Cover for fellow Shift Leaders and the Despatch Manager as required
Work flexibly across departments to meet changing business demands
Health, Safety & Compliance
Act as a frontline leader for Health & Safety within the Despatch department
Ensure Pilgrim's Europe Health & Safety policies, statutory requirements, and SOPs are fully implemented
Carry out accident investigations, risk assessments, and weekly safety inspections
Promote safe systems of work, correct PPE usage, and high housekeeping and hygiene standards
Lead by example to foster a strong safety culture
Key Measures of Success
Factory KPI targets
Despatch On Time (DOT)
Non-conformances
Production waste
Department efficiency
Customer Service Levels (CSL)
What We're Looking For
Essential:
Leadership or supervisory experience in a food manufacturing or FMCG environment
Strong people management and communication skills
Understanding of operational targets and KPI reporting
Numerate and computer literate
Strong organisational, decision-making, and problem-solving skills
Flexibility to work rotating night shifts
Desirable:
NVQ Level 4 or third-level qualification
Intermediate Food Hygiene Certificate
Modern Apprenticeship
FMCG experience
SAP experience
What We Offer
A key leadership role within a global food manufacturing business
Structured shift pattern with consistency
Opportunities for training, development, and progression
A culture focused on safety, quality, and continuous improvement
Apply Today!
If you're an experienced people leader who thrives in a fast-paced manufacturing environment and takes pride in delivering results through your team, this is an opportunity to play a key role in a critical operational area at Pilgrim's Europe. Join us and be part of a business where safety, quality, and continuous improvement really matter.
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