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Southwark, Central London – Hybrid Working with Travel around England and Wales
Basic Salary Up to £50,000, dependant on experience plus excellent benefits: 26 days annual leave, company pension & life insurance, and flexible working.
Full Time Permanent Role
Our client, a leading Trade Association based in Southwark, Central London, is seeking a Head of Membership Engagement to join their team.
If you are a Head of Membership with proven experience in member engagement, working for organisations such as Trade Associations, Professional Bodies, Membership Organisations, Not-for-Profits, Charities, or in sectors like Engineering, Built Environment, Construction, Property, Building Safety, Real Estate, Housing, Surveying, Planning, or the Public Sector, we would love to hear from you.
The Role of Head of Membership Engagement
Reporting to the Executive Director, the postholder will be responsible for developing and implementing strategies for membership engagement, recruitment, and retention to ensure the organisation continues to:
* Deliver excellent support to members
* Retain current members
* Recruit new members
Responsibilities
* Review and enhance current membership engagement, recruitment, and retention strategies
* Build strong relationships with members at a senior level
* Identify prospective members and develop growth strategies targeting the UK
* Engage with existing and potential members at CEO/exec level
* Communicate membership benefits effectively
* Respond to member benefit queries
* Improve processes and systems for a better member experience
* Gather member feedback through surveys and feedback loops
* Manage new membership applications and renewals, collaborating with the Finance Director on membership rates
* Oversee the administration of member meetings and events
* Promote activities and resources through various channels
Person Specification – Knowledge and Experience
* Extensive experience in growing membership and managing membership services in relevant organisations
* Experience in administrative process improvements
* Strong strategic planning and business development skills
* Excellent interpersonal and communication skills at the executive level
* Experience managing CRM databases
This role requires good networking and teamworking skills, with occasional attendance at events across England and Wales. Though primarily based in London, flexibility for travel is essential.
To apply, please send your CV.
Due to high volume, only successful applicants will be contacted. If you do not hear within 10 working days, please consider your application unsuccessful.
Membership Bespoke acts as a recruitment agency for this role and encourages applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, belief, marital status, or pregnancy and maternity.
With over 10 years of experience, Membership Bespoke specializes in recruitment solutions for Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.
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