Customer service

Job Description

Looking for a Part-Time Job in Banking

Your new companyOne of the largest financial companies located nationwide, which provides a diverse range of services in banking, financial and related services, is currently seeking a Customer Advisor to work part-time, 4 hours per day to cover lunchtime 10:30 am-2:30 pm within a busy branch located in Dungannon.
Your new roleThis is an ideal role for an individual who would like to take the first step towards building a career in Retail Banking. You will be responsible for ensuring that every customer's experience in the branch is as streamlined and efficient as possible. Your new role will be centred on getting customers engaged with using the self-service machines in branch, helping them understand and use the machines as well as dealing with any queries or issues as they arise. See below the duties outlined:

1. Greet all customers who enter the branch
2. Processing payments and withdrawals, working within the cash desk, lodgements and general day-to-day banking errands.
3. Help customers to set up and maintain accounts
4. Deal with calls, emails, and face-to-face enquiries
5. Promote financial products and services to customers.
6. Guide customers to the correct colleague with regard to their financial queries.
7. Help customers with the use of IT systems to update account details