The role: We are seeking an experienced and highly organised Technical Support Analyst to join the Digital (IT) team at the East of England Ambulance Service NHS Trust. This role focuses on second-line IT support with a strong emphasis on managing the full life cycle of IT hardware assets across the Trust. From maintaining the Configuration Management Database (CMDB) to coordinating repairs, disposals, and configuration, you will ensure the Trust's IT infrastructure operates efficiently.
You will be part of a team that delivers excellent customer service, supports technical troubleshooting, and develops asset management processes to improve service and minimise loss. This role involves travel between sites when required.
Key Responsibilities:
* Maintain and update the CMDB for all IT hardware, including asset tagging, tracking, and disposal.
* Provide second-line support for end-user devices, peripherals, and associated software.
* Configure smartphones and tablets using Mobile Device Management (MDM) tools.
* Carry out repairs, replacements, and diagnostics on IT hardware.
* Create, review, and refine asset management processes to ensure efficiency and security.
* Liaise with the IT Orders team to manage stock levels and deployments.
1. Support hardware audits and ensure accurate ...