Emergency Call Handler / Incident Response Specialist
Location: Manchester City Centre (M2)
Salary: £32,000 per annum
Contract: Permanent | Full-time | On-site
This is a rare opportunity to move into a high-responsibility, safety-critical role at the cutting edge of transport technology.
Were recruiting for an Emergency Call Handler / Incident Response Specialist to support advanced vehicle operations in real time. You'll be the calm, decisive voice behind the scenes, helping resolve complex, fast-moving situations where safety is non-negotiable.
This role suits people from 999 / emergency services, control rooms, call handling, dispatch, or high-pressure operational environments who want something different without losing the seriousness or purpose of their work.
What you'll be doing: Emergency Call Handler / Incident Response Specialist
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Providing real-time guidance during complex and unusual incidents
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Supporting vehicles through restricted routes, obstructions and unexpected scenarios
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Monitoring behaviour and stepping in where safety could be compromised
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Making quick, balanced decisions under pressure
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Communicating clearly during dynamic situations
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Learning from incidents to help improve future responses
What were looking for: Emergency Call Handler / Incident Response Specialist
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Minimum 1 year experience in emergency call handling, control room, dispatch or similar
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Strong de-escalation and decision-making skills
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Calm under pressure with excellent attention to detail
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Confident communicator with a safety-first mindset
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Comfortable working with multiple systems and new technology
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Full UK driving licence with 3+ years driving experience and a clean record
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Flexibility to support a 24/7 operation, including nights and holidays
What's on offer: Emergency Call Handler / Incident Response Specialist
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£32,000 salary
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Private medical, dental, life insurance & income protection
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Company pension
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28 days holiday plus Birthday Leave
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Referral incentive scheme
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A genuinely meaningful role shaping the future of transport safety
Interested?
Apply now or get in touch for a confidential conversation before applying