Job description:
Key Purpose of the Job
To conduct and ensure all administration tasks related to key clients are completed within the set timeframes with a high level of accuracy.
Key Job Responsibilities
* Being first point of contact for customer- liaising directly via e-mail and telephone.
* Development of relationships with key customer and supplier contacts
* Responsibility for monthly invoicing for the customer and assisting credit control on account queries
* Working with National Account Managers to address, identify and resolve issues affecting customer service and account profitability
* Updating database and keeping information up to date. Creating and closing down sites. Logging and closing/charging of calls
* Liaising with various department within business to create reports on timescales, deadlines and cost for the customer.
* Chasing of Installation and Service departments in order to make sure jobs are complete within timeframes and Customer SLAs.
* Liasing with Customer Service department to aid in resolving any Customer complaints.
* Assisting Installation team by preparing Installation packs for key customer
* Working from various databases- Protean, Web based programs, MS Office.
* Working with the account manager to ensure all service agreements are met
* Update Sentinel with Key Holder information
* Provide annual leave cover for wider strategic accounts team when required
* Any other reasonable requests from management
* The post holder will ensure the health, safety and welfare of themselves and their team in accordance with the Kings Policy
* To actively always support, company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information
* The post holder will understand the regulatory, fair trading and competition rules relating to their work sufficiently to be able to comply with them, relying on their own knowledge or on their ability to recognise that they will need specialist support
Requirements
Requirements
Essential requirements for the job
* High level of numeracy, accuracy and attention to detail
* Ability to work accurately under pressure to meet deadlines.
* Proactive approach to meeting the demands of key customers
* Excellent working knowledge of Microsoft Word, Excel and PowerPoint.
* Excellent administrative skills
* Ability to work on an individual basis as well as part of a team
* Ability to communicate effectively to both technical and non- technical clients.
* Excellent use of written and spoken English language
* Customer facing skills in regular administration and Invoicing reviews
Benefits
Benefits
* Supportive and Collaborative Environment
* Company Health Care Plan
* Company Pension
* Life Insurance
* 25 days holiday plus Bank Holidays
* Development Opportunities
* Referral Scheme
* Employee Recognition Scheme
* Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on reals savings for everyday needs
* Cycle to Work Scheme
* Wagestream – Get instant access to your wages through our financial wellbeing tool.
When Kings carry out recruitment, we do so as an Equal Opportunities Employer.