Planning Portal Strategic Account Manager
Location: Preferably, candidates will be based within the following regions: North-East England, Yorkshire, East of England or North-West England. If located close to our Birmingham HQ or Bristol, candidates should be able to work from these offices 2 days per week in line with our Agile Working Policy.
What we need...
Due to a period of sustained growth and supporting the launch of new products and services, we are looking to recruit two Strategic Account Managers to join our Planning Portal Team.
Responsibilities
* Managing and developing relationships with a portfolio of approximately 60 Local Authority accounts
* Acting as the primary point of contact for assigned councils, ensuring high levels of engagement and satisfaction
* Protecting and growing Planning Portal market share within assigned accounts
* Driving adoption and usage of Building Control services
* Identifying and closing Planning services from TerraQuest.
* Supporting the introduction and adoption of AI‑led planning solutions across Local Authorities
* Identifying risks to retention and proactively implementing mitigation strategies
* Capturing and sharing customer insights to inform product development and strategic direction
* Supporting councils in their digital transformation journeys, positioning Planning Portal as a strategic partner
Qualifications
The essential qualities and skills required include:
* 4–10 years' experience in local government, GovTech, or a closely adjacent sector
* Direct experience working within or alongside planning departments (development management, validation, building control) or planning systems teams
* Strong stakeholder management skills — able to build credibility and trust with senior officers and operational teams alike
* Demonstrable ability to lead change or drive adoption of new systems/services within local government settings
* Comfortable operating in a commercially‑informed capacity — identifying opportunities, progressing proposals, and managing expectations
* Excellent written and verbal communication skills; confident presenting to groups and facilitating workshops
* Self‑directed and organised, able to manage a large patch with minimal supervision
* Proficient in CRM systems and comfortable with pipeline reporting
The desirable qualities and skills required include:
* Experience working within or with Local Authorities or the public sector
* Knowledge of planning, building control, or property‑related services
* Experience in digital transformation or service improvement programmes
* Exposure to software, SaaS, or digital product environments
Equality and Opportunity
TerraQuest Solutions Ltd is committed to promoting equality of opportunity in all aspects of employment and to creating an inclusive working environment in which individuals are treated with dignity and respect.
We ensure that no job applicant, employee, or worker receives less favourable treatment on the grounds of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief, political opinion, sex, or sexual orientation.
TerraQuest Solutions Ltd operates in compliance with the Fair Employment and Treatment (Northern Ireland) Order 1998. We monitor the composition of our workforce in accordance with the Fair Employment (Monitoring) Regulations (Northern Ireland) 1999, and where applicable, submit annual monitoring returns to the Equality Commission for Northern Ireland (ECNI). All monitoring information is held securely and processed under the legal basis of compliance with a statutory obligation, in accordance with the UK GDPR and the Data Protection Act 2018. We do not rely on employee consent and ensure all personal data is treated with the utmost confidentiality and integrity.
TerraQuest aims to use this data to help identify and address any patterns of underrepresentation and to inform positive action measures where appropriate, fostering a workplace culture that embraces diversity and fair participation.
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