We are currently looking for a Coordinator to join our Fleet Team, working out of our Head Office in Basingstoke on a Permanent Basis. About Sovereign Network Group (SNG) SNG provides over 85,000 homes and invest in communities across London and the South of England - our purpose, to provide quality affordable homes and places that people love for generations. The Role You will be responsible for supporting the operational teams in the management of their fleet vehicles. Apply knowledge and skills to complete a variety of day-to-day activities seeking guidance on issues outside of own personal area. Generate/amend and circulate correspondence as directed, prioritising and organising own work to meet agreed deadlines. Refer problems as appropriate to others for resolution promptly ensuring internal and external customers are kept informed of progress made. Key responsibilities Be the first point of contact for the localities and compliance teams, delivering a strong customer focussed service on the management of their vehicles Make all the arrangements for the statutory MOT tests and Services, making sure they are completed in good time Organise and plan all maintenance and repair activities (including glass and windscreen repairs) for all the fleet, liaising with operational delivery and support teams, agreeing times and collection points Administer all other tasks relating fleet operations from vehicle allocations, disposals, storage management, repairs and PDI checks, keeping any downtime to a minimum. Arrange bookings, costs and collections with various garages, ensuring it's in accordance with manufacturer's recommendations and contract hire company requirements Facilitate and organise replacement hire vans for short and long term, courtesy use or in case of a vehicle breakdown Maintain vehicle history files and make them available for inspection by any statutory body and in respect of the legal requirement Update fleet software systems ensuring the relevant fleet documents and driver records are up to date on all fleet systems Proactively assist with the fleet team workload responding to mailbox enquiries and allocating tasks to team members accordingly Perform regular compliance checks via the appropriate channels, ensuring that SNG's vehicles and drivers remain legally compliant What we look for Experience and passion in delivering a customer focussed service Strong organisational skills Exceptional interpersonal skills Good problem-solving skills Attention to detail Excellent communication skills Ability to impact assess and to understand the difference between 'major' and 'minor' data issues Experience of using several different computer systems Ability to manage your own workload Job Description