Job Title: Apprentice Service Advisor Location: John Banks Renault and Dacia, Cambridge Start Date: August/September 2025 Hours: Full-time, Monday–Friday, 8:00am–5:30pm (1 hour lunch) Holiday: 22 days bank holidays, rising to 26 with length of service Apply: Send your CV and cover letter to [email protected] Start Your Automotive Career with a Trusted Industry Leader For nearly 50 years, John Banks Group has delivered outstanding customer service across East Anglia, with dealerships in Cambridge, Ipswich, Bury St Edmunds, and Colchester. Representing 10 leading automotive brands, we’re proud of our reputation for quality, trust, and customer excellence. We are now offering an exciting opportunity for an Apprentice Service Advisor to join our dedicated team at John Banks Renault and Dacia, Cambridge. This is your chance to learn from industry professionals and start a rewarding career in the automotive sector. What You'll Be Doing: As an Apprentice Service Advisor, you’ll play a key role in delivering a first-class experience to our customers. Responsibilities will include: Welcoming customers and assisting them with service enquiries Scheduling service and repair appointments Liaising with workshop technicians to ensure timely updates Creating accurate service documentation and estimates Advising customers on additional work or future maintenance Following up with customers to ensure satisfaction Maintaining accurate records and using internal systems Learning about vehicle service processes and customer care What We’re Looking For: A genuine interest in the motor trade and customer service Friendly and confident communicator Strong organisational skills and attention to detail Willingness to learn and take part in structured apprenticeship training Ability to work as part of a team and under guidance Basic IT skills (training provided) GCSEs (or equivalent) in English and Maths essential for apprenticeship application and approval What We Offer: Comprehensive apprenticeship training and support Competitive apprentice salary with development-based reviews Career progression opportunities within the John Banks Group Friendly and supportive working environment Staff benefits including: Cycle to Work scheme Salary Sacrifice options Discounts on vehicle services and purchases Financial wellbeing support Death in Service benefit Auto-enrolment pension PPE and work essentials provided Equal Opportunities Employer – we welcome all applications Launch Your Career with Confidence If you’re enthusiastic, eager to learn, and committed to delivering exceptional customer service, we’d love to hear from you. Apply today by submitting your CV and a short cover letter to: [email protected]