IT Support Engineer
Coleford
£30-35k
Job Summary
Responding to user queries, incidents and issues, which can arrive through the IT help desk, by email, or by phone.
Gathering information related to incidents or issues, then determining the root cause and implementing resolutions to resolve the users issues.
Key Responsibilities
* Supporting internal users across the UK and global offices with software and hardware issues, and service requests
* Prioritising and managing several open support cases
* Active Directory administration. user account creations, modifications, account removals, computer management, security, access rights, etc.
* Involved in hardware builds and initial system training for new users
* Assist colleagues in the wider IT team in dealing with peaks in workload, within the IT service/support area where necessary.
* Working in the office, Travel UK and rate travelling abroad
Communication and Contacts
Communication is verbal and written including the provision of technical reports, sensitive information etc.
Contact includes both internal / external customers & Vendors...