Aftersales Manager
Charles Hurst Group Ltd – Newtownabbey, Northern Ireland – Full‑time, Permanent
Competitive salary, bonus and a comprehensive benefits package.
Overview
Lead the Aftersales team to deliver exceptional customer service, drive performance, and embed our aftersales strategy across multiple locations.
Responsibilities
* Lead and support franchisees to achieve aftersales targets.
* Implement and monitor service performance metrics (KPIs).
* Drive customer service excellence and satisfaction.
* Identify and roll out best practices across locations.
* Deliver training and coaching to aftersales teams.
* Liaise with internal departments to support smooth operations.
Qualifications
* Proven experience in automotive aftersales or service management (tyre industry a plus).
* Strong leadership, coaching and communication skills.
* Analytical mindset with the ability to improve processes and results.
* Customer‑first approach and passion for service excellence.
* Willingness to travel across franchise locations as needed.
* Full UK driving licence.
Benefits
Competitive salary, generous annual leave, enhanced family leave, technology scheme, health & wellbeing benefits, financial wellbeing tools, leisure & lifestyle discounts, and a supportive career development environment.
EEO Statement
Lookers and Charles Hurst are an equal‑opportunity employer. We are committed to a working environment that is free from discrimination, inclusive, and empowers employees to bring their whole selves to work.
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