Alto Software Group (ASG) is a leading B2B SaaS platform serving the UK property industry. We power thousands of estate agency branches and support a significant proportion of UK housing transactions each year.
We are building a data-driven, operationally efficient platform business. AI will be a structural lever in improving internal productivity, reducing operational cost, and enhancing customer experience.
This is a fixed term project role, responsible for embedding AI into how we operate.
The Role
We are hiring a commercially minded AI Operations consultant to investigate, design and implement AI-driven efficiencies across the organisation and embed AI as a core operational capability.
This is a project role to support the business in discovering our most inefficient workflows and develop solutions to address them.
You will work cross-functionally across Customer Operations, Marketing, Education, Training, Finance and Strategy to:
* Automate administrative workflows
* Reduce manual operational overhead
* Improve reporting speed and accuracy
* Increase CS and support efficiency
* Leverage our Mission Control data platform to drive intelligent automation
* Embed AI into our core systems stack
Core Responsibilities
AI & Automation Strategy
* Develop and embed an internal AI operations roadmap
* Identify high-impact automation opportunities across functions
* Prioritise initiatives based on measurable ROI and margin impact
* Set and track performance metrics for each AI deployment
* Workflow Automation & System Integration
Design and deploy AI-enabled workflows across:
* Salesforce (CRM automation, data hygiene, workflow optimisation)
* Zendesk (ticket summarisation, tagging, routing, AI triage)
* HubSpot (marketing automation and lifecycle workflows)
* Zuora (billing process efficiencies and reporting automation)
* Thrive LMS (content optimisation and tagging)
* ThoughtSpot (data surfacing and operational insight triggers)
Build automation pipelines using tools such as:
* n8n
* Empromptu
* Zapier / Make
* OpenAI / Anthropic APIs
* Webhooks and API integrations
Mission Control Data Exploitation
* Leverage ASG’s Mission Control data platform to identify bottlenecks and inefficiencies
* Create event-triggered automation workflows
* Develop predictive operational insights
* Build AI-enabled reporting summaries for leadership
Governance & Adoption
* Establish AI governance frameworks and data security standards
* Ensure GDPR-compliant deployment
* Develop internal AI playbooks
* Drive adoption and training across departments
Required Experience
Technical & Automation
* Proven project management experience implementing AI-driven workflow automation in a SaaS environment
* Strong experience with CRM and marketing systems (Salesforce and HubSpot preferred)
* Experience with Zendesk or similar support platforms
* Strong API integration capability
* Experience using automation tools
* Proficiency in Python and SQL
* Experience working with LLM APIs and prompt engineering
* Understanding of RAG pipelines and vector databases (desirable)
Commercial & Operational
* Experience operating in B2B SaaS
* Strong understanding of SaaS metrics (MRR, churn, NRR, GRR)
* Demonstrated ability to deliver measurable ROI from automation initiatives
* Strong cross-functional stakeholder management
Personal Attributes
* Builder mindset
* High agency and accountability
* Structured and analytical
* Commercially sharp
* Outcome-focused
This is an opportunity to help ASG architect how AI becomes embedded into a leading UK B2B SaaS platform - not as experimentation, but as operational infrastructure.
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