Client Support Administrator, Market Drayton
Client:
Culina Logistics
Location:
Market Drayton, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
804dfa34452d
Job Views:
4
Posted:
12.08.2025
Expiry Date:
26.09.2025
Job Description:
As a Client Support Administrator, you will be the first point of contact for our well-known clients, delivering outstanding customer service. Your responsibilities include resolving queries, managing stock and orders for assigned clients, and communicating with internal departments to find the best solutions for incoming queries.
Salary:
£26,035 per annum
Working hours:
4 on 4 off, 06:00 - 18:00
Key Duties:
* Ensure the timely and accurate receipt of sales orders, available to the warehouse within agreed timeframes.
* Follow up on missing or outstanding orders with clients, confirming receipt or non-receipt.
* Manage duplicate receipt of orders, confirming whether to process or cancel them.
* Oversee inventory management and quality control, including stock rotation and quarantine status adjustments.
* Interact with clients face-to-face, by phone, or email, ensuring queries are handled professionally and promptly.
* Provide high-quality service to ensure a positive client experience and retention.
* Manage a portfolio of clients daily.
Qualifications:
* Excellent verbal and written communication skills.
* Exceptional attention to detail.
* Ability to work under pressure.
* Ability to work independently.
* Negotiating skills to influence and steer outcomes.
* Ability to prioritize workload effectively to meet deadlines.
* Customer-focused attitude.
Additional Information:
We are committed to creating an inclusive and diverse workplace. We offer extensive learning and development programmes, competitive benefits including annual leave, pension scheme, life assurance, wellness support, eye care vouchers, recognition awards, and employee discounts.
If you meet the requirements and are interested in this opportunity, please apply now and join our #WinningTeam!
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