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Restaurant Customer Advisor, Newcastle upon Tyne
Client: Not specified
Location: Newcastle upon Tyne, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 7003f6938b90
Job Views: 4
Posted: 24.04.2025
Expiry Date: 08.06.2025
Job Description:
Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene and driving sales.
Responsibilities
* Giving great customer service by helping customers with various transactions across the store
* Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
* Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
* Working with your team to maintain the cleanliness and upkeep of your store
* Working on the shop floor and other areas of the store as required, including stock handling, cash handling, till work, deliveries, stock control routines, and restaurant service
Who we are looking for
* Passion for delivering a great customer experience, serving everyone with a smile
* Experience within a customer-facing role and a passion for working in hospitality
* Ability to work well within a team, build relationships, and celebrate success
* Timeliness, professionalism, and a hardworking attitude
* Eagerness to learn new skills and gain new experiences
* Ability to flourish in a busy, fast-paced environment
* Demonstration of our values at all times – we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
* Generous annual leave entitlement with flexibility
* Generous uncapped discount across our stores: 50% off in Restaurants, 25% off in the Garden Centre, and 10% off in food halls
* Access to Wagestream for financial wellbeing support
* Access to Retail Trust for confidential support, virtual GP, free counselling service, and discounted retail rewards
* Access to Dobbies Academy for continued development through eLearning and development programmes
* A thriving culture; the Dobbies team is passionate, diverse, and committed to making it work for our customers
About us
At Dobbies, we’re proud of our history dating back to 1865. Founded by James Dobbie, we are the only garden centre retailer with stores in every UK nation.
Our passion for gardens and plants is what makes us special. We showcase this through our own brand and branded products, concession partners, and services, championing garden living year-round.
Many of our stores feature a restaurant or coffee shop where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and encourage our colleagues to be the best version of themselves every day; to share their wins and celebrate success. Together, we make it work for our customers.
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