Bookings Administrator | Administration, Customer Service | Full Time (37.5hrs p/week) | Permanent Contract | £11.45 p/hour | Impington, Cambridge | Free Parking | Excellent Benefits
Spire Cambridge Lea Hospital are recruiting for a Bookings Administrator to join their established team on a permanent contract, working 37.5 hours p/week. The successful candidate will work in the Inpatient Bookings office of the hospital and carry out duties and tasks to ensure a smooth and efficient patient journey for all patients. This is a great opportunity for someone who comes with previous administrative experience and dealing with customers.
Duties & Responsibilities:
* Receive all inpatient bookings from consultants and/or their secretaries and register them onto HMS / SAP
* Process pre-assessment bookings in line with current processes, working closely with nurses and anaesthetists to ensure a complete and comprehensive assessment is carried out for each patient.
* Enter and process inpatient/daycase bookings into SAP and ensure correspondence of admission information is received
* Liaise with NHS Trusts to assist local and national contract requirements to address waiting lists.
* Monitor dates of appointments according to requirements of the contract
* Maintain Excel spreadsheets in order to document the pathway of patients transferred from other healthcare providers. Coordinate transfer of this information for providers when they request this information.
* To set up theatre sessions working in close liaison with consultants and theatres
* Confirm details of admission and send appointment letters
* Liaise with insurance companies for pre-authorisation and pre-verify
* Check the accuracy of all inpatient booking forms against the theatre list
* Inform all relevant departments of special requests on booking forms
* Communicate theatre sessions cancellations to all relevant departments
* Create and maintain a database for monitoring and trend analysis of late bookings
* Create and maintain a database for monitoring and trend analysis of theatre sessions cancellations
* Co-ordinate and liaise with relevant departments the management of inpatient booking with <7 days to surgery
* Regularly communicate with all Consultant secretarial services to ensure thorough/complete use of allocated operating sessions
* Adhere to the hospital Health and Safety policy and any other relevant policies
* Carry out any other duties that may reasonably fall within the general nature and level of responsibility
What we are looking for:
* Previous customer service experience.
* Administration, contact centre or database management experience.
* Ability to manage own workload including planning, organising, prioritising and problem solving
* Experience of dealing with difficult customers/patients.
* Excellent interpersonal and communication skills.
* Ability to build and maintain effective working relationships, both internally and externally
* Evidence of delivering and exceeding customer expectations, with the ability to handle difficult situations
* Confident telephone manner being able to communicate with a wide range of customers.
* The ability to work effectively as part of a team
* High degree of accuracy, methodical. logical using a common sense approach to changing workloads
* Innovative and proactive with an ability to work to tight deadlines
* Ability to act with tact and discretion and appreciate the confidentiality implications when dealing with personal information
* Fully IT literate and a highly competent user of MS Office.
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
* 35 days annual leave inclusive of bank holidays
* Employer and employee contributory pension with flexible retirement options
* ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
* Free Bupa wellness screening
* Private medical insurance
* Life assurance
* Save an average of £50 per month with our free onsite car park
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
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