We are looking for a friendly, organised, and professional Receptionist/Administrator to join our dedicated team. This is a frontline role, critical to the smooth operation of the surgery and to providing high-quality care and support to our patients. The successful candidate(s) will be the first point of contact for patients and will play a key part in ensuring a welcoming, efficient, and confidential service.
Main duties of the job
Receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors, either in person or via the telephone.
About us
Thornton Heath Medical Practice is under the South West London ICB and is part of the One Thornton Primary Care Network we have 6000 patients.
We offer:
Standard annual leave
A supportive team environment
free parking
Job responsibilities
Reception Duties:
* Welcoming patients and visitors in a courteous and efficient manner
* Booking, amending and cancelling appointments using the clinical system accurately
* Managing patient check-in process and monitoring waiting area to ensure smooth patient flow
* Handling patient queries in person, by telephone, or email, maintaining a helpful and respectful approach at all times
* Assisting with patient registration, deductions, and change of details
* Handling patient concerns or complaints professionally and escalating where necessary.
Administrative Duties:
* Extracting all information from clinical letters that needs coding and adding to notes.
* Arranging appointments, referrals, tests, patient requests and follow up appointments of patients from different sources including Docman tasks and EMIS tasks.
* Scanning and filing clinical correspondence and documents to patient records
* Providing administrative support to clinicians and management
Person Specification
Experience
* Ability to work on own and as part of a team
* Ability to prioritise tasks
* Ability to work in a pressurised environment
* Ability to maintain confidentiality
* Good understanding of IT
* Good communication skills in person, on the phone and in writing
* Flexibility to cover holidays and staff sickness as and when required.
* Experience of Emis
* Experience of Docman
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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