Overview
Cigna is looking for a highly motivated, focused individual to join this rapidly expanding team. You will have the opportunity to work for a forward thinking and progressive organization, within a dynamic team environment where there are tangible progression opportunities.
The Position: Reporting to the Broker Sales and Support Team Manager, you will be responsible for the end to end broker service process for our CGHO intermediaries. You will work on a rotating shift basis between the hours of 7am and 8pm, including: 7:00am – 4:00pm; 9:00am – 5:00pm; 12:00pm – 8:00pm.
Responsibilities
* Serve as a dedicated account manager for brokers, delivering exceptional service and fostering long-term relationships.
* Proactively follow up on broker requests, ensuring resolution and communication within agreed timelines.
* Ability to work under own initiative, monitoring and managing both your own and the central team inbox.
* Meet and exceed service targets including call volumes, talk time, and first-contact resolution.
* Collaborate with internal departments to ensure broker needs are met efficiently and effectively.
* Identify and recommend process improvements to enhance broker experience.
* Support team goals by providing assistance and sharing knowledge across the team.
* Organise, prioritise and manage workflow to meet individual and team requirements.
* Quickly identify customer needs and exercise judgment in a professional and confident manner.
Qualifications
* A minimum of 12 months experience in medical administration or a customer-service focused organization.
* Ability to meet/exceed targets and manage multiple priorities.
* Proficient in Microsoft Office applications.
* B2B experience preferred but not necessary.
* Proven experience in managing accounts and building strong client relationships.
Skills
* Strong relationship management and interpersonal skills.
* Excellent attention to detail and high accuracy.
* Confident communicator with strong written and verbal skills.
* Comfortable and confident in proactive outreach via telephone to resolve broker enquiries and strengthen relationships.
* Proficient in Microsoft Office applications.
* Self-starter with the ability to work independently and contribute to team success.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.
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