Overview
We are seeking an experienced and accomplished Hotel Manager at The Westbury Hotel, Dublin. The ideal candidate will be a strong leader with a proven track record of delivering outstanding guest experiences, driving operational performance, and achieving financial success - all while upholding the highest standards of hospitality. The Westbury is a member of the prestigious Leading Hotels of the World and voted No.1 Hotel in Ireland by Conde Nast Readers’ Choice Awards & Travel & Leisure’s No.1 Hotel in Dublin.
Responsibilities
* Lead all daily operations, ensuring every department delivers exceptional service and maintains brand standards.
* Develop and execute strategies that enhance guest satisfaction and drive business growth in Rooms and Food & Beverage outlets.
* Manage and mentor a skilled team, overseeing recruitment, training, scheduling, and performance management.
* Maintain cost control measures across all departments while ensuring quality and service excellence.
* Ensure compliance with health, safety, and regulatory standards throughout the hotel.
* Handle guest feedback and complaints professionally and promptly to uphold the hotel's reputation.
* Monitor KPIs, budgets, and financial performance, driving profitability and operational efficiency.
* Collaborate with senior leadership on capital projects, refurbishments, and ongoing improvements.
* Foster strong relationships with guests, clients, suppliers, partners, and stakeholders to enhance operational success.
Qualifications
* Proven leadership experience in a senior management role within luxury hotel operations.
* In‑depth knowledge of Rooms Division and Food & Beverage.
* Demonstrated ability to inspire, develop, and lead high‑performing teams.
* Strong problem‑solving skills with a proactive, results‑driven approach.
* Commitment to exceptional guest service aligned with Forbes Five‑Star and Leading Hotels of the World standards.
* Excellent communication and interpersonal skills, with an ability to work collaboratively with stakeholders.
* A people person, with empathy and humility in abundance, who is passionate about creating exceptional workplaces for their colleagues.
Benefits
* 30 days of holiday including public holidays, increasing to 35 with length of service.
* Free meals on duty as well as breakfast to get you started and all day tea and coffee for the caffeine lovers.
* Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends.
* 50% off food when dining with the Doyle Collection.
* Great location with easy access to public transport.
* In‑house training team dedicated to your personal development.
* Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays and extra days off!).
* Save money with our Cycle to Work scheme and plan for your future with our pension.
* Staff summer parties, Christmas parties and regular team get‑get‑togethers.
* Plus more …
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