Internal Resolution Manager @ Utility Collections
Location: Poulton-le-Fylde, FY6 8JX – Office Based
Salary: £25,000 to £27,000 + Commission
On Target Earnings: £40,000+
What's in it for you?
* Competitive basic salary with uncapped commission
* Realistic OTE of £40,000+
* Full training and ongoing development
* Join a growing, dynamic, and supportive team
* Be part of a scale-up business making a real difference in the energy sector
* Office-based role in a professional and approachable working environment
Ideal Candidate
* Confident communicator with strong telephone skills
* Resilient and able to remain calm under pressure
* Empathetic and adaptable to customer needs
* Organised with great attention to detail
* Motivated and capable of managing workload independently
* Team player following structured processes
* Comfortable with Microsoft Office and CRM systems
* Preferred but not essential: experience in credit control, debt resolution, or in the utilities/energy industry
Role Responsibilities
* Proactively contact commercial customers with outstanding balances
* Negotiate payments or alternative resolutions
* Investigate and resolve customer account queries
* Act as intermediary between energy suppliers and customers
* Manage payment plans to completion
* Identify vulnerable customers and tailor approach
* Recognize non-compliance and escalate when necessary
* Maintain a portfolio of customer accounts
* Achieve individual and team KPIs
Additional Information
Entry level, full-time position in Sales and Business Development within the Accounting industry.
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