Business Analyst, Translation Services Operations
Are you passionate about languages and translation? Are you motivated to have a direct impact on customers around the world? Do you have a program management background and love for continuous improvement and finding creative solutions to challenging problems? Amazon's Translation Services team is responsible for providing translation tools and solutions to support the localization and translation needs of all Amazon businesses. At Translation Services Operations, we partner with other internal Amazonian teams to translate and deliver content for users of Amazon’s tools and services around the world. We obsess over finding the optimal balance between quality, speed, and cost for customers we serve.
We are looking for an experienced business analyst who will enable effective decision making in the organization through several responsibilities: retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format; analyzing and solving business problems; translating business language into data, whilst working with business partners to create/extract necessary data; understanding root causes and driving forward-looking improvements. You will also be required to communicate complex insights succinctly to stakeholders and business leaders, both verbally and in writing. The ideal candidate will have a strategic, analytical, and collaborative mindset to deliver measurable results that enhance the efficiency, quality, and cost-effectiveness of our localization services.
Key job responsibilities
* Retrieve and analyze data using SQL, Excel, and other data management systems.
* Monitor existing metrics and create/implement new metrics where needed, partnering with internal teams to identify process and system improvement opportunities.
* Design and implement reporting solutions to enable stakeholders to manage the business and make effective decisions.
* Support cross-functional teams on the day-to-day execution of the existing program implementation.
* Drive small to medium operational enhancement projects.
A day in the life
A typical day may include reviewing performance dashboards to prepare for business meetings, brainstorming potential performance metrics with a cross-functional team, or running leadership meetings to present insights and improvement proposals. In this role, one would be constantly balancing their efforts between immediate day-to-day commitments and long-term strategic undertakings.
About the team
The Translation Services Operations team is responsible for providing translation tools, resources, and services to support the localization needs of Amazon businesses worldwide. We partner closely with product, engineering, and operations teams to enable language accessibility and contribute to Amazon's mission of being the Earth's most customer-centric company. Our team values a collaborative, innovative, and data-driven culture as we work to optimize processes, improve quality, and drive cost efficiencies across our global translation ecosystem.
- Experience in Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau.
- Experience in business or financial analysis.
- Experience with SQL.
- Experience defining requirements and using data and metrics to draw business insights.
- Experience with data visualization using Tableau, Quicksight, or similar tools.
- Bachelor's degree or equivalent.
- Experience partnering with executive-level leaders to identify and solve business issues.
- Experience making business recommendations and influencing stakeholders.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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