Join a thriving garden machinery distribution company where your expertise will directly support customers and drive business growth.
Job Description:
We are searching for a Parts & Aftersales Advisor to join a growing team at a reputable garden machinery distribution company based in Swindon. This role will start following a successful interview.
Key Responsibilities:
* Assist customers, including members of the public (B2C) and trade clients (B2B), over the phone and online with parts inquiries
* Parts Catalogues and stock systems
* Identify and recommend the correct parts based on customer needs
* Provide technical support and troubleshooting assistance
* Upsell additional products and services when appropriate
* Handle customer complaints and returns professionally
* Process sales transactions using our premier stock system
* Prepare invoices, quotes, and purchase orders
* Coordinate with suppliers and service technicians for part orders
Requirements:
* Experience in lawnmower, garden machinery, or automotive parts sales (preferred but not essential)
* Great customer service skills in high demand B2C/B2B
* Excellent communication skills
* Ability to use parts lookup software and online catalogues
* Basic computer skills (MS Office)
* Strong attention to detail and problem-solving skills
Pay and Hours:
* Monday to Friday, 08:30–17:00
For the successful candidate in this field, there are progression opportunities within the department. This role is ideal for candidates looking for a new career path with previous experience in customer service or parts advising. Full training is provided. A technical background in small engines, lawn equipment, or mechanics is preferred but not essential. Experience in a similar role is also beneficial.
Job Types: Full-time, Temp to perm
Benefits:
* Company events
* Company pension
* Employee discount
* Free parking
* On-site parking
Work Location: Swindon
Corr Recruitment Ltd is a recruitment agency working on behalf the client and their vacancy.
Job Type: Temp to perm
Benefits:
* Company events
* Company pension
* Employee discount
* Free parking
* On-site parking
Ability to commute/relocate:
* Swindon, Wiltshire: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Parts Advisor: 1 year (preferred)