Overview
Field Service Engineer - STS, RTG & RMG. A vacancy has arisen for a Field Service Engineer for our Ship to Shore Cranes (STS), Rubber Tyred Gantry Cranes (RTG) & Rail Mounted Gantry Cranes (RMG). The role contributes to the success of Liebherr-Great Britain Ltd by carrying out effective maintenance and repair work on equipment at customer premises or on site, ensuring both quality standards and timelines for repair are optimised to increase customer confidence and repeat business whilst working within the Company’s key result areas: Business Performance, Customer Focus, People and Teamwork, Leadership.
Responsibilities
* Carry out servicing, inspection and repair of Ship to Shore Cranes (STS), Rubber Tyred Gantry Cranes (RTG) & Rail Mounted Gantry Cranes (RMG) at customer premises or on site or at the appropriate depot.
* Elements of work will include: Electrical and PLC fault diagnosis and repair; Hydraulic fault diagnosis and repair; Diesel engine service and repair (desirable).
* Work at heights and assist in repair, building and dismantling of Ship to Shore, Rail / Rubber Tyre Gantry Cranes.
* Manage own time to meet reasonable deadlines and company expectations; work closely with Technical for support and training; diagnose faults and take appropriate action.
* Return warranty and other return parts cleaned and on time, ensuring correct packing and labelling processes; read, understand and file all service information.
* Operate strictly in compliance with manufacturer guidelines and recommendations; escalate actions for broken or damaged equipment; develop effective working relationships with the depot support team; support others where required.
* Maintain a healthy and safe working environment and ensure administration and paperwork are completed accurately and on time.
* Build outstanding rapport with customers; coordinate with the customer to understand needs and adopt a flexible approach; ensure quality work standards and leave the repair site clean and customer-satisfactory.
* Contribute to improving work processes to drive greater efficiency; maintain professional image and vehicle cleanliness; proactively seek opportunities to develop personal skills and apply them in field work.
* Other duties as required by management and be available for rota-based out-of-hours customer support if implemented.
To Be Successful In The Field Service Engineer Role
* GCSEs grade A to C – 9 to 4 (or equivalent) in Maths and English
* Completion of a recognised apprenticeship to NVQ level 3 or equivalent in a related industry
* Electrical and PLC knowledge
* Full clean driving licence
Our Offer
* The opportunity to work with the industry-leading manufacturer
* Secure and progressive work environment
* Competitive salary and benefits
* Training and personal development programs
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