Overview
Join M&S as a Customer Assistant in our Foods section at Martlesham Heath Simply Food. You’ll champion our high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in knowledge of M&S Food products and are excited to share it with customers. This role requires applicants aged 18 or over due to early-morning shifts and health and safety considerations.
Work Pattern
* Sunday 05:00-10:00
* Tuesday 04:00-09:00
* Wednesday 04:00-09:00
* Thursday 04:00-09:00
* Friday 04:00-09:00
Age Requirement
This job role involves working early mornings and we can’t consider applications from anyone under the age of 18, in line with health and safety legislation.
Responsibilities
* Serve customers efficiently on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked
* Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities
* Proactively engage with customers to understand needs, make recommendations, and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Utilise digital tools and in-store devices to enhance customer experience
Key Capabilities
* High levels of customer service
* Attention to detail and commitment to quality
* Open to feedback and responsive to it
* Accountability for planning and managing own workload
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships and listens well
* Good level of digital capability
Equal Opportunity
Marks & Spencer is committed to inclusion, diversity and equal opportunities. We welcome flexible working arrangements and will discuss reasonable adjustments in the recruitment process as needed to ensure a fair assessment.
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