We are looking for a motivated and customer-focused Trainee Helpdesk Analyst to join our IT support team. This role is ideal for fresh graduates or individuals who want to start a career in IT support and technical assistance. Training and guidance will be provided to help you develop the necessary technical and customer service skills.
Key Responsibilities:
* Provide first-level technical support to users via phone, email, or ticketing systems
* Assist in troubleshooting basic hardware, software, and network issues
* Log and track support requests while ensuring timely resolution
* Escalate complex technical problems to senior IT staff when necessary
* Assist with system updates, user account management, and basic IT maintenance
* Maintain accurate documentation of issues and solutions
Requirements:
1. Bachelors degree in Information Technology, Computer Science, or a related field (fresh graduates are welcome)
2. Basic understanding of computer systems, software, and networks
3. Strong pro...