Job Summary
This is a complex, multi-tasking administrative role. A great deal of concentration, initiative and accuracy required. We are looking for a dedicated, hard working person who is a team player and likes a challenge. We are looking for someone to join our admin team. You must have good keyboard skills, good attention to detail, an excellent telephone manner, strong communication skills, the ability to learn quickly and be able to deal with challenging/demanding/fast paced situations. Team work is key in this role. Full training and support provided in-house.
You will be responsible for adding and directing information/data within our clinical system, assisting patients with specialist enquiries, liaising with outside organisations and performing basic IT troubleshooting. You will be required to adhere to GDPR (data protection) and confidentiality. Teamwork is essential, as is the ability to work autonomously. This role provides integral support to the Practice.
The UEA Medical Centre is an independent NHS GP practice, situated on the campus of the University of East Anglia about 4 miles to the West of the centre of Norwich. As well as being a PMS practice within NHS Norfolk, offering all normal NHS requirements, we provide many additional services to the university. We are a member of the Norwich Primary Care Network and we have attached staff from the PCN also providing support/services to our patients. We look after circa 20,000 patients.
Main duties of the job
* Registering new patients and temporary residents including entering data onto a computerised system
* Retrieving medical records for ex-patients and preparing relevant information to be sent on
* Informing patients of their test results (by phone and in person)
* Deal with phone calls and queries from patients, staff, third parties
* Summarising medical records onto computer
* Adding patient information, results and hospital information onto the clinical computer system as and when required
* Assisting with the transfer of incoming/outgoing medical records
* Updating patient addresses and contact information onto computer system
* Prepare and disseminate mail merges for certain patient groups
* Reviewing patient lists to identify patients no longer resident in the area
* To provide basic computer support for other staff and reporting faults to third parties
* Restocking computer supplies as required
* Any other duties appropriate to the post, including helping in reception (filing, scanning etc) during quiet times
* To work in reception on the occasional Saturday morning (on a rota basis) covering extended access clinics/hours.
Key Skills Required
* 5 GCSEs or equivalent at Grade 5 or above, and must include Maths and English (essential)
* Attention to detail, speed and accuracy (essential)
* Experience with computers (essential)
* Experience with Microsoft Office - Excel, Word, Outlook (essential)
* Organised and methodical (essential)
* Good communication skills (essential)
* Database experience (desirable)
* Data entry experience (desirable)
* Experience in a medical setting (desirable)
* Knowledge of medical terminology (desirable)
Personal Qualities Required
* Enthusiasm and motivation
* Attention to detail and accuracy
* Pleasant telephone manner
* Ability to work unsupervised
* Ability to learn quickly
* Initiative
About Us
Benefits include
* Free onsite parking
* NHS pension scheme
* Comprehensive induction
* Study leave/training budget to support development
* In-house training programmes
* Occupational sick pay scheme (over and above statutory sick pay)
* Excellent working environment and supportive practice
* Access to Blue Light card NHS discounts and savings, including discounted membership to the Sportspark on campus
* Access to UEA discounts and savings, including heavily discounted bus passes
* 4 weeks annual leave (rising to 5 weeks annual leave after 2 years service) + share of bank holidays. Continuity of service will be considered in some cases for those already working in the NHS for >2 years. Note: peak/trough workload varies with university term time; there may be restrictions on taking annual leave during term time.
Job Details
Date posted: 03 February 2026
Pay scheme: Salary £12.21 an hour rising to £12.71 from April 2026
Contract: Permanent
Working pattern: Part-time
Reference number: A2952-26-0000
Job locations: University Of East Anglia, Earlham Road, Norwich NR4 7TJ
Disclosure
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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