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kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer, so we incorporate sustainability into everything we do by #InvestingInBetter — creating innovative products that enhance product protection, shelf life, and contribute to reducing the overall carbon footprint.
At kp, we are passionate about ensuring our customers' satisfaction, and we strive to achieve this goal by focusing all our efforts on meeting their evolving needs. Our dedication to driving positive change in the packaging industry, with a focus on quality and sustainability, has earned us a reputation as a trusted partner for businesses worldwide.
We are recruiting a Customer Service Advisor to join our team in Featherstone, Wakefield, on a fixed-term basis until December 2024.
Purpose of the job
To guarantee a positive customer experience by ensuring quick and reliable follow-up of all customer requests (orders, samples, information, claims, complaints), by answering in a timely manner and proactively solving any concerns that might occur.
Key Responsibilities include:
* Follow up on open orders
* Deal with new business inquiries
Skills and Experience
Functional/Technical Skills and Experience
* Experience in SAP and/or E1 + Salesforce
* Knowledge of international trade: Incoterms, payment terms, transport, letters of credit
* Excellent written and verbal communication skills in the local language
* Problem solving abilities
* Experience in an industrial company
* Autonomy and proactivity
* Ability to work under time pressure and multi-task
* Team player: willing to interact and collaborate with others
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