About the Role
We are recruiting a Financial Support Consultant to join our dynamic team. This role offers an exciting opportunity to make a real difference in the lives of our customers, providing personalized support and guidance during challenging times.
Key Skills and Qualifications:
* Previous experience in a customer-focused arrears role, preferably in the financial services industry.
* Strong verbal negotiation, communication, empathy, and listening skills, enabling effective interaction with customers.
* Ability to work independently, prioritizing customer satisfaction and well-being.
* Effective time management and organizational skills, ensuring timely completion of tasks and objectives.
A successful candidate will be passionate about delivering excellent customer service, working collaboratively with colleagues to achieve shared goals, and contributing to a positive and supportive team environment.