Location:
SHC Office, Seymour Buildings, with occasional visits to Daventry Street and Grove Dwellings; occasional remote working at Line Manager’s discretion
Hours:
21 hours per week, including an average of two evening meetings per month
Contract Type
: Fixed‑term, 18 months
Reporting to:
Line Manager designated by the Management Committee (MC)
Seymour Housing Co‑operative (SHC) was founded in 1976. We are driven by co‑operative values and democratic participation, and we aim to provide high‑quality, affordable housing for people who understand and support co‑operative living.
We are seeking an experienced and motivated Housing & Co‑operative Services Manager to join our small, dedicated team. You will work closely with our Maintenance Manager and external service providers, and you will report to the Management Committee, through the designated Staff Line Manager.
You will deliver high quality housing management services, support governance and record keeping, maintain strong, positive relationships with residents and partners, and ensure compliance with Co‑op policies, GDPR and regulatory standards.
If you are a motivated housing professional looking for a role where your work directly supports a democratic community, we would love to hear from you.
You combine a deep commitment to co-operative values with a proven track record in housing management and delivering excellent customer service.
You excel at working collaboratively with diverse members, committees, and external agencies and possess strong organisational and problem-solving skills.
To deliver a professional, proactive housing management service for tenants and applicants, oversee day‑to‑day Co‑op operations, and ensure high‑quality administrative, governance, and service delivery support to the Management Committee (MC).
The role includes responsibility for managing external contractors and ensuring compliance with relevant legislation, policies, and regulatory requirements.
Housing Management
• Lead and coordinate day‑to‑day housing management operations, ensuring efficient service delivery and high‑quality tenant support.
• Provide guidance on transfers, mutual exchanges and other housing options.
• Enforce tenancy terms, working with the Maintenance Manager to ensure properties remain in good condition.
• Act as the Complaints Officer, resolving complaints in line with Co‑op policies and the Housing Ombudsman’s Complaint Handling Code requirements, and providing required data and updates to the MC.
• Liaise with local authorities and relevant agencies, providing timely updates to the MC
• Allocations and Lettings
• Maintain records of property allocations in line with nomination agreements.
• Monitor relevant housing legislation and advise the Allocations Subcommittee (ASC) and MC on necessary policy updates.
• Service the ASC and support the convenor.
• Maintain and monitor the internal transfer list, ensuring accuracy, eligibility verification and prevention of fraudulent claims.
• Monitor changes in housing legislation and regulation and advise the MC when these require policy or procedural changes.
• Circulate updated or new policies to all members.
• Ensure the Co‑op meets statutory and regulatory requirements and follows good practice.
• Provide administrative support to the MC and subcommittees, including preparing and issuing agendas, minutes, and reports within required deadlines (7 days prior).
• Maintain clear, accessible informational resources to support member understanding of policies, procedures and Co‑op values.
• Financial and Legal Management
Liaise with the outsourced rent‑management provider to produce arrears reports, monitor repayment agreements and ensure arrears actions follow Co‑op policy.
• Support members with housing benefit claims when required.
• Support the Treasurer, Finance Subcommittee and Maintenance Manager in preparing the annual budget.
• Assist the Treasurer with calculations of rent and service‑charge increases and prepare communications to tenants.
• Submit audited accounts and required documents to external bodies within deadlines.
• Maintain petty‑cash records and manage the deposit of income from the Seymour Building laundries.
Office Administration and General Responsibilities
• Ensure smooth day‑to‑day operation of the Co‑op office and maintain a professional, welcoming environment.
• Coordinate with the Maintenance Manager, MC officers, managing agents and consultants to support efficient Co‑op operations.
• Adhere to all Co‑op rules, policies and procedures including complaints, data protection, confidentiality, health and safety, equal opportunities, fraud prevention and value‑for‑money requirements.
• Develop and maintain a comprehensive office manual to support member participation in Co‑op operations.
• Strong understanding of housing management principles and practices, including governance arrangements for housing providers and co‑operatives.
Knowledge of relevant housing legislation and regulatory frameworks, including RSH, Homes England, and the Housing Ombudsman.
Clear understanding of data protection and confidentiality principles (GDPR).
Demonstrable experience in housing management or a closely related field.
Track record of delivering excellent customer service, including effective complaint handling and resolution.
Experience liaising with external contractors and service providers.
Experience in policy and procedure development and implementation.
Experience of governance and record keeping, including minute taking and report writing.
Proficiency using the Microsoft Office suite and relevant housing management systems (e.g., Experience supporting democratic, participatory decision‑making environments.
Excellent organisational and time‑management skills, with the ability to prioritise and manage multiple tasks.
Strong numerical skills and proficiency with databases and relevant software.
For further information and details of how to apply, please visit
our website
.