Head of Property Management at Pat Robson & Co Ltd
Position: Assistant Head of Property Management
Location: Jesmond, NE2
Employment Type: Full-time
Salary:£37,000 per annum with Quarterly bonus
Hours: Monday to Friday 09:00-17:30
About Pat Robson & Co.
Established in 1998, Pat Robson & Co. are a market leading Estate, Lettings and Property Management Agency dedicated to delivering outstanding service to Landlords, tenants, and our wider client base. We pride ourselves on professionalism, exceptional customer care, and maintaining the highest industry standards. We have a rare and exciting opportunity as we are now seeking a highly experienced and motivated Assistant Head of Property Management to support our Property Management Department.
Responsibilities
Reporting directly to the Head of Property Management, you will play a key leadership role in the daily operations, service delivery, and performance of the department. As the first point of escalation for staff and client issues, you will guide, support, and develop the team while ensuring that service excellence remains at the forefront of everything we do.
* Acting as the first point of contact for all team escalations and HR-related queries
* Reporting to the Head of Department (HOD) on departmental performance, operational issues, and progress
* Overseeing daily operations in partnership with the HOD, including daily Property Management duties where required
* A portfolio of properties dealing with pro-active and reactive maintenance
* Delivering exceptional customer service to drive client retention and positive referrals
* Monitoring departmental performance and addressing service issues proactively
* Ensuring personal and team targets are consistently achieved
* Ensuring the full team adhere to company policies, procedures, and professional standards
* Producing weekly reports and overseeing team meetings and reviews
* Analysing departmental figures to identify areas for improvement
* Maintaining commercial awareness of the Sales and Lettings teams
* Handling and investigating formal complaints
* Onboarding new clients
* Attending relevant courses, networking events, and landlord sessions
* Reviewing deposit disputes prior to arbitration submission
Objectives
* Always maintain outstanding levels of customer service
* Take proactive action on new departmental initiatives
* Always represent the company professionally
* Lead by example to motivate and inspire the full team
* Support the full team working towards professional qualifications
* Provide detailed handovers to ensure continuity during your own periods of absence
About You
* Propertymark L3 qualification in Residential Lettings and Property Management or a property related degree/qualification is desirable
* Highly experienced in property management
* A confident leader with strong people-management skills
* Exceptionally organised, proactive, and solution-focused
* Skilled in communication, customer service, and conflict resolution
* Comfortable managing high workloads and fast-paced environments
* Knowledgeable in industry compliance, legislation, and best practice
* Ambitious, professional, and motivated to drive departmental growth
What We Offer
* Competitive salary and benefits – £37,000 per annum with Quarterly bonus based on departmental and company performance
* Some hybrid working options available
* 24 days annual leave per annum + bank holidays + a period over Christmas and New Year
* 8 hours of free flexible working
* Option to buy and sell annual leave
* Full paid for Company Events
* A collaborative and supportive team culture
* Opportunities to influence and shape departmental growth
Application Process
Interviews will take place W/C 12 th January 2026. Please send your covering letter and CV to recruitment@patrobson.com. Please note that applications without a covering letter will not be considered.
For further details on the role please contact Laura Young (Head of Property Management) at lyoung@patrobson.com
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