Job overview
Service Manager – Integrated Care & Service Improvement
Welsh Ambulance Services NHS Trust
The Welsh Ambulance Service is embarking on an ambitious programme of transformation to deliver seamless, person-centred integrated care across Wales. As Service Manager for Integrated Care (Service Improvement), you will play a pivotal role in shaping and driving this significant change agenda, ensuring our services consistently deliver the right care, in the right place, at the right time.
Main duties of the job
* Strategic change leader – lead the design and implementation of integrated-care pathways that connect 999, 111, urgent community response, Out-of-Hours and scheduled care services, working hand-in-hand with key stakeholders.
* Service-improvement specialist – use proven improvement methodologies (e.g. Lean, Model for Improvement, PDSA) to analyse performance, remove waste, and embed a culture of continuous learning.
* Operational accountability – manage day-to-day delivery of integrated-care services across multiple sites, meeting nationally agreed KPIs for clinical safety, patient experience, flow and efficiency.
* People-centred leadership – provide visible, compassionate line-management to a team, fostering multidisciplinary teamwork and staff wellbeing.
* Innovation & digital enablement – champion new technologies and novel models of care to expand access and improve outcomes
Join us and help shape the future of urgent and emergency care for the people of Wales.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Experience
Essential criteria
* Senior management experience in remote clinical decision-making healthcare delivery, with a focus on emergency and/or urgent care.
* Contact centre management experience.
* Experience delivering service improvement plans to include delegated financial and resource accountability
* Proven ability to translate tactical and strategic plans into operational delivery // Experience in workforce planning
Skills and Attributes
Essential criteria
* Awareness and understanding of the Trust’s purpose and values and of the key objectives set out in the IMTP
* Proven track record in delivering operational change.
* Ability to work under pressure to achieve tight deadlines.
* Proven leadership and team working skills/ Proven ability to motivate and inspire staff.
Desirable criteria
* Ability to speak Welsh
Qualifications and Knowledge
Essential criteria
* Masters level qualification in a relevant subject or equivalent experience working at a senior level in a service delivery environment
* Leadership and/or Management Qualification Level 4 or equivalent.
* Evidence of professional development/leadership development
* Full UK driving licence.
Desirable criteria
* Registered Healthcare Professional