Job Description
Property Services & Operations Manager
Salary:£38,326.07 or Negotiable Contract: 3-month temporary to permanent DBS: Enhanced (Adults Barred List)Reports to: Locality ManagerResponsible for: Team Leaders & Operational Delivery TeamLocation: Supported Accommodation (multiple sites) Macclesfield and Congleton
About the Role
We are working with a reputable Housing Association looking to expand their leadership team with a skilled Property Services & Operations Manager. This is a key service-management role, responsible for overseeing staffing, compliance, property standards, income performance and service quality across supported accommodation settings.
You will lead operational delivery, manage budgets, ensure regulatory compliance and drive continuous improvement, while supporting teams who work directly with vulnerable adults with multiple needs.
This role requires strong leadership, a solid understanding of housing operations and the ability to maintain high standards across multiple sites.
Key Responsibilities
Leadership & Workforce Management
* Lead, supervise and develop staff teams to deliver high-quality, person-centred services.
* Manage workforce planning, performance, training, supervision and development.
* Ensure compliance with policies, regulations and the organisation’s Statement of Purpose.
Budget, Income & Financial Oversight
* Monitor and manage income and expenditure with the Locality Manager and finance team.
* Ensure the service is financially viable and meets Value for Money targets.
* Oversee rental income, voids, welfare budgets and fundraising contributions.
Health & Safety & Risk Management
* Act as the site-responsible person for health & safety.
* Complete and maintain risk assessments, audits and incident reporting.
* Ensure safe environments for staff, service users and visitors across all sites.
Regulatory & Contract Compliance
* Ensure full compliance with commissioners, regulators and contractual obligations.
* Monitor key performance indicators, audits and service standards.
* Deliver high-quality reports and contribute to continuous improvement.
Co-Production & Service Development
* Oversee co-production plans and activities, ensuring service users influence service design.
* Actively promote service improvement and quality enhancement in line with organisational strategy.
Stakeholder & Community Engagement
* Build strong relationships with partners, professionals and local stakeholders.
* Promote the service locally and regionally, supporting referrals and positive pathways.
Data, Records & Reporting
* Monitor documentation, CRM records, support plans and performance data.
* Identify improvements and ensure compliance with GDPR and internal policies.
About You
Essential
* Level 4 Housing Qualification (or equivalent) and willingness to work towards Level 5.
* Strong understanding of housing, mental health, safeguarding and H&S legislation.
* Demonstrable experience leading and managing teams.
* Extensive experience in supported accommodation and complex case management.
* Ability to produce accurate reports and manage multiple sites.
* Strong organisational and time-management skills.
* Able to work flexibly, manage pressure and respond to unexpected events.
Desirable
* Car driver with access to a vehicle.
* Familiarity with digital systems (e.g., Pyramid).
* Experience working within multi-agency frameworks.
* Experience in budget management and service development.