We have 3 Officer posts available: two in Norwich, one at Chelmsford EOC. Please specify which location you would like to be considered for at the top of your 'Supporting Information' section.
Responsibilities
The post holder is responsible for supporting day‑to‑day service asset and configuration management activities. This includes, but is not limited to:
* Imaging, deployment, asset tracking and recovery
* Stock control and replenishment across multiple sites
* Responding to equipment requests in line with service standards
* Site visits for inventory audits, updating the CMDB and other asset records accordingly
* Secure receipt, handover, and dispatch of assets, updating the CMDB and other asset records accordingly
* Contributing to effective delivery of EEAST Digital Asset Management services
* Assisting with the secure disposal of obsolete equipment
This role forms a key part of the Digital Live Services team, working closely with clinical, operational, and administrative staff to ensure reliable and accountable use of technology.
This is a hardware‑focused, fully on‑site based role, with participation in an on‑call rota as required.
The role also contributes to wider service administration and supports continuous improvement, ensuring digital services align with the needs of clinical and corporate users across EEAST.
* Respond to Service Requests for equipment in accordance with standard operating procedures. Track IT equipment, including the build and dispatch of hardware ready for end user installation, for both BAU and project needs.
* Support site visits for regular inventory audits to validate asset records. Ensure timely return of overdue loan equipment and unused/obsolete assets.
* Assist with stock control, report stock levels and provide replenishment services in line with approved business and project requirements.
* Co‑ordinate receipt and dispatch of assets. Control and audit movement of equipment per EEAST security policy. Maintain stock rooms to health and safety standards.
* Arrange for secure disposal of obsolete assets.
* Contribute to updating operational support procedures and service documentation.
* Participate in implementation of business, organisational and technological changes. Contribute to development of the SACM function.
* Maintain awareness of IT service and business developments to ensure service quality.
You’ll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non‑emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under‑represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
For further details / informal visits contact: Name: Sarah Jones Job title: Digital Service Manager – Service Desk Email address: sarah.jones@eastamb.nhs.uk Telephone number: 07751 730166
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