Twentytwentyone has been established for over 25 years as one of London’s foremost retailers of classic and contemporary design. Supplying furniture, lighting and accessories from world-leading designers and manufacturers.
We are looking for a proactive and detail-oriented E-Commerce Content Assistant to join our growing team. The ideal candidate will have strong organisational skills, excellent communication, and a flair for copywriting. You will play a key role in ensuring that website content is accurate, optimised, and engaging.
With a keen eye for design and a problem-solving mindset, you'll collaborate closely with the wider e-commerce team and work effectively across departments in a fast-paced, dynamic environment.
37.5 Hours, working 5 days per week, Monday - Friday, 9.15am to 5.45pm.
Based at our showroom on River Street EC1R.
Key responsibilities:
Content and administration
* Upload new product ranges, ensuring all products are accurately presented, with SEO-friendly, informative copy that improves visibility and drives traffic.
* Maintain accuracy of the entire online catalogue, monitor stock levels and deliveries, and implement new pricelists.
* Assisting in the visual merchandising of collections and edits.
* Provide a high level of communication regarding orders and enquiries between customers, suppliers and colleagues.
Sales and customer service
* Communicate with customers in a confident and friendly manner, responding to customer emails, telephone queries and web chat enquiries and complaints in a professional, timely and well-informed manner.
* Support the Customer Services team.
The ideal candidate will have:
* An enthusiasm for design, twentytwentyone, and our products
* Strong organisational and administrative skills, with attention to detail and accuracy
* Familiarity with Shopify or a similar CMS is desirable
* Excellent written English - copywriting experience is essential.
* Strong computer skills, including Photoshop
* An intrinsic understanding of customer service
* Strong initiative and problem-solving skills
* Experience in selling high-end, made-to-order furniture/lighting would be an advantage.
What we offer:
* Birthday day off
* Company annual bonus scheme
* Generous staff discount
* Season travel ticket/Cyclescheme
* Training and opportunities for development
Please send a CV and covering letter outlining your suitability for the role to jobs@twentytwentyone.com, stating your salary expectations.
Please note that we are only able to respond to candidates shortlisted for interview.