Arri v a is a lea d i n g Eu r op e an p a s s e n g e r tr ansp ort p art n e r, o p e rati n g in 11 co un tries a cro s s th e U K an d E u r op e. T h e c o m p a n y e m p lo y s a r oun d 35, 000 p e o p l e, d e li v e ri n g mo r e th an 1.5 b illion p a s s e n g e r j ou r n e y s c onn e cti n g p e o p le an d c o mm un ities s a f e l y, r e lia b ly a n d s u s t a i n a b l y. We h a v e s tr on g r o ots d a t i n g b ack t o 1938, an a m b iti ou s g r o w th an d s u s t a i n a b ility a g e n d a, an d a co n ti nu o us ly d e v e lo p i n g relati onsh ip with I S qu ar e d Ca p i t al – a glo b al i n f ra s tr u ct u re i nv e s tm e n t f un d ma n ager - wh o a c qu ir e d Ar r i v a in 2024. We are looking for a Product Manager - Customer and Commercial, to join our Product Team on a full time, permanent basis. The role will be based from either our London or Sunderland office. T h e P r odu ct Ma n ager for Cu s t o me r & C o m m e rcial is r e sp o ns i b le for sh a p i n g an d d e li v e ri n g p r odu cts th a t i m p r ov e c us t ome r e x p e ri e n c e an d d ri v e c o m m e rcial p e r f orma n c e. T h is r ole p r ov i d e s cl e ar d ir e ction for p r odu ct d e v e lo p me n t, e nsu ri n g th at s ol u ti o n s m ee t bus i n e s s o b je c ti v e s an d c us t o me r n ee d s w h ile b e i n g t e c hn ically ro bus t. The P r o du ct Ma n ager w ill w ork clo s e ly with bus i n e s s u n it s, s u pp ort team s, I T bus i n e s s p ar t n e r s, an d th e P la t f orms t e am t o e nsu re s e aml e s s i n tegrati o n an d s cal ab ilit y. Acti n g a s t h e li n k be tw ee n bus i n e s s p riori t i e s an d d e li v e ry t e am s, th e role r e qu i r e s s tr on g lea d e r sh i p, d e ci s i o n -m a k i n g, a n d th e ab ility t o b al an ce competing dem a nd s in a d y n a m ic e nv iro nm e n t. Direct responsibilities: P roduc t V i s i o n & Ro a dm a p • D ef i n e an d mai n t a in a cl e ar p r odu ct v i s ion a n d roa d m ap for c us t o me r a n d c o m m e rcial d o m ai ns, e nsu ri n g a lig n me n t w ith o rga n i s a t io n al o b je c ti v e s. • Align p r odu ct d e v e lo p me n t w i th bus i n es s g o als a n d I T s tr a t e g y. • Co n ti nu o us ly r e v i e w mar k e t t r e nds, c o m p e ti t or ac t i v it y, a n d c us t o me r i ns igh t s t o i d e n ti f y o pp ort un ities for i nn o v a ti o n a n d gr o w t h. • T ra ns la t e bus i n e s s g o als i n to ac t io n a b le p r odu ct p la n s with m e a s u ra b le ou tc o me s. Team M a n a g e m e n t • Lead an d ma n age a t e am o f t h r e e P r odu ct O w n e r s, p r ov i d i n g c o ac h i n g, g u i d a n c e, an d p e r f orma n c e f e e db ac k. • Ensu re cl e ar role r e sp o ns i b ilitie s, p riori t i s a t io n, a n d a lig n me n t acr os s t h e p r odu ct p ortfoli o. • Fo s ter a c u lt u re o f c o lla b orati on, a cco un t ab ilit y, a n d c on ti n u o u s impr ov eme n t w it h in th e team. D e l i v e r y O v e r s ig h t • Lead th e e n d - t o -e n d p r odu ct li fe c y c l e fr o m c on c e p t t h r ou gh d e li v e ry an d op tim i s a t io n. • Ensu re d e li v e ry t e ams h a v e cl a rity o n p riori t i e s, s co p e, a n d e x p e cted o u tc om e s. • Ma n age d e p e nd e n c i e s a cro s s m u lti p le te a m s a n d c o or d i n a t e with th e P la t f o r m s t e am t o e nsu re t e c hn ical f e a s i b ility an d s cal ab ilit y. • M on it o r p r o gr e s s a gai ns t ti m e lines an d bud g e t s, p r o ac t i v e l y add r e ss i n g ri s ks a n d i s su e s. C o ll a bor ation w i th Key T e a m s • W o rk cl os e ly with bus i n e s s un it s, s u pp ort team s, I T bus i n es s p art n e r s, an d P la t f orms t e am to a lign o n r e qu ir eme n t s, i n tegrati o n p oi n t s, a n d p e r f orma n ce s t and ar ds. • Ensu re p la t f orm c ap a b ilities a re le v e ra g e d e f fe cti v e ly t o s u p p ort p r odu ct o b je c ti v e s. • P a rtici p a t e in t e c hn ical re v i ew s an d p r o v i d e i npu t o n d e s ign d e ci s io n s impac t i n g p r odu ct d e li v e r y. S ta k e ho l d er E n g a g e m e n t • Build s tr on g relati onsh i p s with c o mme r cial, m arketi n g, f i n a n c e, an d t e c hn ology s t a ke h ol d e r s. • Facilita t e wor ksh o p s an d r e g u lar upd a t e s t o e n s u re a lig n m en t on p riori t i e s an d p r o gr e ss. • Act as th e p ri m ary p oi n t of c o n t a ct f or s e n ior l e a d e r sh ip o n p r odu ct p e r f orma n ce an d r o a d m ap upd a t e s. G o v e rn a nc e & C omp li a nc e • Ensu re a ll p r odu c t s c o m p ly with r e g u la t or y, s e c u rit y, a n d b r a n d s t a n d ar ds. • Mai n t a in a ccur a te d oc u me n t a ti o n an d r e p orti n g for go v e r n a n ce pu r p o s e s. • T rack b e n e f its r e ali s a t ion an d e nsu re d e li v e ry a lig n s with a gr ee d bus i n e s s c as e s. T h e role w ill m a n age a d i v e r s e p ortfolio o f p r odu cts a cro s s key d o m ai ns : • Cu s t o me r S e r v i c e • Cu s t o me r E x p e ri e n c e • T icketi n g & R e t a il • C R M & S a l e s • R e v e nu e Ma n ag e me n t • Marketing & Digital • Accessibility & Inclusion E xa mp l e P roduc ts I nc l ud e: Zen d e s k, Delay Repa y, AI Tra v e l A ss i s t an t, Marketi n g Fo n t s, R e v e nu e Ma n ag e me n t, U p gr a d e A u ctio ns, CRM, B2B S a l e s, O n b oard CX, Fo o d & Dri n k, Co mme rci a l S ys te m s, Re v e nu e Foreca s ti n g, R e v e nu e P r o t e ct i o n, T i cket e r, Di g it a l, H a n o v e r, L it t l e p a y, iSAMS, BO D S, E P M, H ac on, P a yp oi n t, Sca n coi n, Br a i n tre e, iB us, E x p e nd o. Knowledge, skills & experience: • E x p e ri e n ce in p r odu ct m a n a g e m e n t w it h in c us t o me r - f aci n g an d c o mme rcial e nv iro n me n t s. •Pr ov e n ab ility t o lead an d m a n age a t e am e f f e cti v e l y, i n clu d i n g ov e r s ee i n g multi p le Pr odu ct O w n e r s. •Kno w l e d g e o f p r odu ct li fe c y cl e ma n ag e me n t a n d Agile me t h o d ologi e s. •Str on g und e r s t and i n g o f c us t o me r e x p e ri e n c e p ri n ciples an d c o mme r cial s ys te m s. • E xc e ll e n t s t a ke h ol d e r m a n ag e me n t a n d c o mm un icati o n s kil l s. •Fam i liarity with e m e rgi n g t e c hn ologi e s an d p r odu ct m a n a g e m e n t t o ol s. K e y s u cc e s s cri t e ria f or t h is role a r e : • A cl e arly d ef i n e d p r odu ct r o a d m ap a lig n e d with bus i n e s s o b je c ti v e s. • Ro ad m ap c o mm un ica t e d an d und e r s t o od b y a ll s t a ke h ol d e r s. • F e a tu r e s an d e nh a n c eme n ts p riori t i s e d b a s e d o n m e a s u r a b le bus i n e s s v al u e. • D em o ns tr ab le impr ove me n t i n c us t o me r e x p e r i e n ce an d c o m m e rcial p e r f orma n c e me tric s. • D e p e nd e n c i e s ma n aged e ff e c ti v e ly a cro s s p r o d u ct a n d p l a tform s. • E ffe cti v e l e a d e r sh ip an d d e v e lo p me n t of P r odu ct O w n e r s, e nsu ri n g d e li v e ry exc e ll e n c e. • D e ci s io n s s upp orted b y an al y t ics (e. g ., ad o p ti o n ra t e s, r e v e nu e impac t ). • KPIs t racked a n d r e p orted c ons i s tentl y. • Succ e ss f u l d e li v e ry o f ne w c a p a b ilities th at e nh a n ce e ff ic i en cy an d s cal ab ilit y. • End - t o -e n d d e li v e ry o f p r odu ct f r o m c on c e p t s t a ge t o s upp o rti n g p r odu cts a n d co n ti nu o u s impr ov eme n t s. T h is j o b d e s cri p ti o n s e ts o u t t h e m ain du ties a n d r e sp o ns i b ilities of t h e j o b - h ol d e r. It d o e s n ot co ns ti tu te an e x h a u s ti v e or compr e h e ns i v e d e s cri p ti o n of du ties a n d t h e j o b h ol d e r w ill b e r e qu ir e d to carry o u t a n y a d d iti on al t a s ks a s a n d w h e n r e qu e s ted to d o s o b y t h e ir m a n ager. R e sp o ns i b ilities a n d d u ties m ay al s o c h a n ge in lig h t of f u t u re bus i n es s n ee d s a n d p e r s o n al d e v e lo p me n t. The closing date for applications is Wednesday 21st January 2026. Arriva Group reserves the right to close this vacancy early.