Job Title: Area Operations Manager (AOM) Soft Services (Cleaning)
Reports To: National Account Manager
Location: Field-Based (Glasgow - National)
Role Overview
The Area Operations Manager is a key role responsible for implementing the strategic direction of cleaning operations while ensuring an engaged and positive team culture that reflects JLLS vision and values
Key Performance Indicators
1. Staff attrition rate maintained at or below National/Company standard
2. Direct reports utilizing Timegate with completed training on 'Let's Connect'
3. Number of client compliments and complaints tracked
4. All mandatory training kept up to date
5. Monthly toolbox talks delivered and evidenced
6. Heal...