Eurobase is an international software and service provider to financial institutions in over 25 countries. We provide enterprise wide solutions for (re)insurance companies, banks and other financial institutions as well as IT recruitment services.
Our aim is to be recognised as thought leaders in the sectors we operate, and to deliver innovative solutions that provide real business value to our customers.
We pride ourselves on our personal approach, ensuring we deliver the support and flexibility our customers need and the service they expect.
Our customers have a long and lasting relationship with Eurobase and all will verify our approach to doing business and commitment to product investment - delivering ongoing value above and beyond our initial engagements.
Position:
We are seeking a Senior Systems Business Analyst to take end-to-end ownership of analysis and change delivery for a highly bespoke, business-critical legacy system supporting a long-standing Reinsurance client within the London Market.
This is a senior, hands‑on role suited to an experienced professional who is comfortable operating in legacy environments and can bridge business needs with system capability—shaping requirements, supporting prioritisation, and ensuring changes are specified, tested, and delivered with minimal disruption.
The role requires strong, hands‑on capability across Ingres (including Ingres‑specific SQL) and Unix/AIX, with confidence working with batch processing, month‑end readiness and London Market message flows, and supporting analysis of C with embedded SQL and Ingres 4GL where required.
A key part of the role is to proactively review current business and operational processes, identify improvement opportunities, and iteratively maintain clear, up‑to‑date documentation as the system and client needs evolve.
The successful candidate will operate in an embedded capacity as a primary point of contact for the client, taking accountability for outcomes across incidents, enhancements, and ongoing system stability.
Key Responsibilities
* Systems analysis & change delivery
* Own end-to-end analysis for change requests and production issues impacting the bespoke legacy Synergy environment, acting with high autonomy and accountability
* Lead triage and investigation of P1–P3 incidents and service requests within the client’s ticketing system, clarifying scope, urgency, and business impact
* Work closely with Ingres, Unix/AIX, SQL, scripts, and batch processes to understand current behaviour, constraints, and change impacts
* Own requirements and readiness for month‑end processing and London Market message flows, ensuring changes are assessed and validated before release
* Support analysis of C programs with embedded SQL to trace issues, define fixes, and confirm expected outcomes
* Prioritise work with stakeholders, balancing incidents, deadlines, and enhancement demand
* Review and document current end-to-end processes (business and operational), identify gaps and improvement opportunities, and maintain process documentation as changes are delivered
* Elicit, analyse, and document business requirements; translate them into clear functional specifications aligned to Synergy and associated batch processes
* Assess and specify changes for new syndicates, reinsurance updates, and calculation/rules amendments, including downstream operational impacts
* Define test scenarios, coordinate testing, and support stakeholder sign‑off for Synergy application changes (no core development)
* Serve as a trusted client advisor, shaping options and recommendations within system constraints and business priorities
* Lead requirement workshops and key decisions with senior stakeholders; confirm scope, assumptions, and outcomes
* Communicate status, risks, and dependencies clearly, own issues through resolution and post‑change validation
* If not in the London or Chelmsford area, you will also need to travel to our office in Chelmsford, Essex, 1 day a month, however, travel will be expensed.
Requirements
Skills
* Hands-on experience working with Ingres (including Ingres‑specific SQL) to support analysis, investigation, and change impact assessment - Must have
* Advanced Unix / AIX experience (daily command line usage, working on servers, VI editor) - Must have
* Advanced SQL querying and scripting to support data investigation, validation, and ongoing maintenance activities
* Experience with batch processing and legacy production system support, including month‑end processing and London Market message flows
* C programming (with embedded SQL) and Ingres 4GL
* SQL experience is not sufficient without Ingres and Unix knowledge
Qualifications and Experience
* Proven senior‑level experience as a Systems/Business Analyst delivering change and supporting production issues within complex, legacy environments
* Hands‑on experience with Ingres, including Ingres‑specific SQL, for data investigation and impact assessment
* Advanced Unix / AIX command line experience, including working on servers and using vi
* Strong SQL querying and scripting skills to support validation, investigation, and ongoing maintenance activities
* Demonstrable experience supporting batch processing and time‑critical cycles (e.g., month‑end processing) in production systems
* Experience triaging and investigating P1–P3 incidents and service requests, including clarifying scope, urgency, and business impact within a ticketing system
* Strong requirements engineering background, with proven ability to elicit, analyse and document requirements and produce clear, actionable functional specifications
* Proven experience reviewing and improving existing processes, producing and maintaining clear operational/process documentation, and embedding changes with stakeholders
* Experience defining test scenarios, supporting UAT, and coordinating sign‑off to ensure changes are delivered with minimal disruption
* Ability to operate as a primary point of contact for stakeholders/clients, managing priorities, expectations, risks, and dependencies end‑to‑end
* Working knowledge of C programs with embedded SQL and/or Ingres 4GL to support traceability and issue investigation
* Experience supporting insurance/reinsurance processes and/or London Market message flows in a regulated, business‑critical setting
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