Customer Success Manager (Clyst St Mary, UK)
Customer Success Manager (Clyst St Mary, UK)
1 week ago Be among the first 25 applicants
At Unity5, Customer Success isn’t just a department – it’s a driving force behind everything we do. Our mission is simple: to help our clients succeed, and to make sure every experience they have with us is exceptional.
We’re looking for a Customer Success Manager to join our growing team and take charge of our Private and Local Authority customer relationships post-implementation. If you're passionate about building long-term partnerships, driving adoption, and delivering real value, then you might just be our perfect match.
What You'll Be Doing
Customer Champion
* Take the reins post go-live, ensuring customers see ongoing success and value from our products and services.
* Build strong relationships with stakeholders and become a trusted advisor.
* Develop tailored success plans in collaboration with Account Management, aligned to customer goals and commercial outcomes.
Growth & Retention
* Spot opportunities to cross-sell and upsell – and work with the Account Management team to turn them into reality.
* Stay close to customer health through regular check-ins, health checks, and workshops, sharing data-driven wins with senior stakeholders.
* Drive engagement in our customer communities and user groups, both online and in person.
Voice of the Customer
* Be the internal advocate for your customers, ensuring their feedback shapes our roadmap.
* Work with Product and Development teams to channel real-world insights into product enhancements.
* Partner with Marketing to turn customer success stories into standout case studies.
Product Expert & Educator
* Become a Unity5 product guru, helping customers get the most from our platform.
* Deliver training, webinars, and contribute content to our knowledge hub to support scalable success.
* Stay on top of new features and releases so your customers always have the latest and greatest.
Required
What You'll Bring:
* 2+ years of experience in Customer Success within a SaaS or tech environment
* Proven track record managing multiple customer accounts and driving retention
* Confident communicator with strong presentation skills (in person and virtual)
* Analytical mindset – you know how to prove value through data
* Comfortable navigating both technical and non-technical conversations
* Process-driven, organised, and solutions-focused with a self-starter attitude
Nice To Have
* Experience in the parking or traffic management industry
* Familiarity with HubSpot
* Worked in a scale-up environment and helped shape new processes
Why Unity5?
We're a fast-growing SaaS company, passionate about solving real-world problems through innovative tech. You'll be joining a collaborative team where your voice is heard, your ideas are valued, and your work directly impacts the success of our customers and our company.
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