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Role Overview:
Responsible for maintaining strong relationships with blue chip customers and servicing their CCTV and Access Control systems. Occasional installation/commissioning work may be required. The role involves visiting customer sites and requires a customer-focused approach. The individual must work as part of a team, interacting professionally with colleagues, clients, and other trades, and presenting a positive image of the company. The Security Engineer reports to the Service Delivery Manager and collaborates closely with the Customer Service Manager. The ideal candidate is eager to develop skills, seek training on new and existing enterprise solutions, and build a career.
Main Responsibilities
1. Managing all paperwork
2. Ensuring customer expectations are met
3. Managing workload
4. Quality management
5. Achieving company KPIs for attendance in line with SLAs
6. Teamwork and collaboration
7. Problem solving
8. Customer service
9. Understanding and meeting work guidelines and standards
10. Maintaining a professional appearance and manner
11. Setting a good example by observing company rules
12. Completing documentation punctually
13. Adhering to health & safety guidelines
Contacts
External: Customers, Suppliers, Contractors
Internal: Service Delivery Manager, Service Desk, Other departments
Qualifications:
Experience with FLIR Latitude, CCure, Genetec is preferred but not essential; aptitude to learn other enterprise systems is important.
Experience:
Minimum three years in a similar role with enterprise-level systems.
Skills
* Experience in Security/CCTV/Access Control
* Analytical and diagnostic skills
* Planning
* Verbal and written communication
* Time management
* Flexibility and willingness to work extra hours, including out-of-hours/weekend call-outs
* Experience with systems like CCure, FLIR Latitude, Genetec, VideoEdge, Victor, Synectics, Lenel is advantageous
* Customer service commitment
* Team knowledge sharing
* Self-motivation and confidence
* Practicality and adaptability
* Team player with responsibility acceptance
* Cooperative and helpful attitude
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Engineering and IT
* Industry: Industrial Machinery Manufacturing
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