We'd love to hear from you if you’re: experienced in visitor services, tourism, heritage or similar situations naturally curious about people, and motivated to give the highest standards of service highly organised a confident leader adept at managing financial performance up for a challenge, adaptable and responsive under pressure NIJOBSWelcome Manager (Band 1)Fermanagh and Mid Ulster property group are full of character, creativity, and stories, and the welcome team sits right at the heart of it. As Welcome Manager, you'll be part of a supportive, close-knit group who care deeply about creating memorable experiences for every visitor. You'll work alongside passionate colleagues and volunteers who bring energy, humour, and a genuine love for our places. No two days are the same. One moment you might be helping a family plan their perfect day out, the next you're working with teams across the property to improve our welcome, or support our ambitions to provide more access and diversify our audiences. You'll have the freedom to try new ideas, the encouragement to develop your skills, and the satisfaction of seeing your work make a real difference. Above all, you'll be joining a team driven by purpose: connecting people with nature, beauty, and history, and helping to protect these special places for generations to come. You’ll lead and manage our team of welcome and service assistants and volunteers. You’ll be responsible for making sure that day-to-day operations run smoothly in the all-important welcome area. You’ll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and your team will be focused on helping everyone you meet to have their best possible day, whatever it takes.You’ll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies.You'll regularly act as duty manager for the whole site, with specific responsibilities including safeguarding, cash and tills, fire, security and evacuation. You'll be the main point of contact for staff, volunteers and visitors in case of emergency, enquiries or complaints.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 3rd May 2026 We do not accept CVs or covering letters for Northern Ireland vacancies. Please fill out the online application form on the National Trust Jobs website. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 174632IRC174632DungannonPermanent f/t (37.5 hrs pw)Ends: May 3rd 340.5 mi from undefinedWe’re looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager at Fermanagh and Mid Ulster Property Group, leading our Welcome and Services Assistant and being a champion for our service and growing support. Salary: £27,612 per annumContract: PermanentHours/ working pattern: Full-time, 37.5 hours per week. Weekend working is a requirement and this role will require the successful candidate to travel between National Trust sites. This role will cover all of the Mid Ulster and Fermanagh properties including, The Argory, Springhill, Ardress, Wellbrook, Grays, Florence Court, Castle Coole and Crom. The primary focus will be on The Argory and Florence Court. Duty Manager shifts will be a key aspect of this role and the Welcome Manager will be part of the pro-rota for both The Argory and Florence, occasionally covering other properties as and when required during high season. Therefore, due to the nature of this role a full UK Driving Licence is required.The Argory, 144 Derrycaw Road, Dungannon, BT71 6NACompliance.Eligibility to Work in the UK27,612 pa