Job Description
IT Service Desk Engineer (1st / 2nd Line)
Location: Horsham, West SussexSalary: Up to £35,000 (DOE)
A growing IT Managed Service Provider based in West Sussex is looking for a talented IT Service Desk Engineer to join their team. This role will focus on delivering high-quality 1st and 2nd Line support to a varied client base, offering excellent exposure to modern technologies within a supportive MSP environment.
The Role:
* Providing remote and occasional onsite 1st/2nd Line support
* Troubleshooting Windows 10/11, Microsoft 365 and Azure Active Directory issues
* Supporting basic networking (DNS, DHCP, TCP/IP)
* Managing tickets within agreed SLAs
* Escalating complex issues where required
What We’re Looking For:
* Previous experience in a 1st or 2nd Line IT Support role (MSP experience desirable)
* Strong customer service and communication skills
* Good Microsoft 365 and AD knowledge
* Full UK driving licence
What’s On Offer:
* Salary up to £35k depending on experience
* Paid certifications and ongoing technical development
* Clear progression opportunities
* Supportive team environment
If you're looking to grow your technical career within a forward-thinking MSP, this is a great opportunity to step up.
The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited. com.
SER-IN