Job reference: 361-7859615 | Location: The Lister Hospital, Stevenage | Salary: £79,504 - £91,609 per annum | Contract: Permanent | Hours: 37.5 hours per week – possible on call | Closing date: 04/05/2026 23:59
Our Mission and Vision
Providing high-quality, compassionate care for our communities.
To be trusted to provide consistently outstanding care and exemplary service.
Values
Include – Recognise and celebrate diversity and collaboration.
Respect – Create a safe, curious, and inclusive environment.
Improve – Deliver excellent services and encourage continuous improvement.
Job Overview
East and North Hertfordshire NHS Trust is seeking an experienced and forward-thinking Head of Digital Operations to lead the delivery, performance, and continuous improvement of core digital services across the organisation. This senior leadership role will ensure the Trust’s digital infrastructure, systems and support services are resilient, secure, and aligned to clinical and operational priorities.
Main Duties
The postholder will oversee day‑to‑day IT operations, including service desk, infrastructure, networks and end‑user computing, driving high standards of service delivery and user satisfaction. Working closely with clinical, operational and executive teams, the Head of Digital Operations will enable digital transformation, support innovation, and ensure compliance with NHS digital standards and cybersecurity requirements.
Qualifications / Training
* Relevant degree or equivalent experience in IT or related field.
* ITIL Foundation certification, or equivalent experience.
* High standard of literacy and numeracy.
* ITIL Practitioner or Intermediate certification in Service Operation, or equivalent experience.
Previous Experience
* Minimum 5 years IT staff and service management experience in a large or complex organization.
* Operational leadership and management of support staff and motivation of individuals and teams.
* Experience working under pressure to tight deadlines.
* Producing technical and management reports, including technical process and ICT strategic documents.
* Management of IT Service Delivery and Support function.
* In‑depth experience of NHS and ICT procurement.
* Experience working in an NHS environment.
* Experience of staff appraisals and personal development plans.
* Worked closely with senior stakeholders in planning ICT strategy and running ICT delivery projects.
* Previous, recent experience working in an NHS Trust or hospital environment.
* Budget Management in excess of £500,000.
* Experience managing staff during process and organisational change.
Skills
* Ability to plan, negotiate, delegate, lead, motivate, meet deadlines, interpret and communicate complex information.
* Works well with senior stakeholders and IM&T managers; can mentor managers and junior staff.
* Strong written and verbal skills, able to communicate with technical, clinical and administrative audiences.
* Works well under pressure and can respond positively to problems and formulate solutions.
* Flexible approach to variable hours and providing cover for senior colleagues.
* Manages own and team's time well.
* Self‑starter and well presented.
Knowledge
* Highly developed technical (specialist) knowledge of Digital Application and Infrastructure technologies.
* Specialist knowledge of ICT Service Delivery within primary and secondary care settings.
* Excellent knowledge of a wide range of PC software.
* Excellent knowledge of long‑term strategic and business planning.
* Excellent knowledge of NHS Connection for Health.
* Experience of implementing support processes within an ITIL Framework.
* Excellent knowledge of IT security standards.
* Knowledge of a wide range of Microsoft Office products.
* Knowledge of NHS Trust Clinical Applications – Lorenzo/Nervecentre etc.
* Managing Problem and/or Change Management function and CAB.
Equality, Diversity and Inclusion
East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We aim to create a workforce that represents the communities we serve.
Applicants with disabilities, and those from under‑represented backgrounds are encouraged to apply.
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