We are currently for a Chief Information Officer to join a company in Birmingham, B9. Main duties for the Chief Information Officer role: * Manage day-to-day IT operations across the business * Ensure systems, networks, and devices run securely and efficiently * Act as the primary point of contact for all IT-related issues and improvement * Maintain and support networks, servers, and cloud services (e.g., Microsoft 365) * Oversee hardware, software, and license management * Deliver hands-on 1st–3rd line support to users * Manage backups, disaster recovery, and business continuity processes * Lead small-scale IT projects (upgrades, migrations, new systems) * Liaise with third-party suppliers and software vendors * Experience with cloud migrations or VoIP systems * Updating design software’s with latest versions, margins and catalogues * PDQ card machine management – Annual PCI DSS Compliance * Active Directory and Group Policy administration * Install & configure a wide range of hardware (including printers, phones, laptops, biometric clocking systems) * Global administration with Office 365 Enterprise E3 * Occasional working out of hours for system configuration and update * Print management, setup, install and diagnose ERP * Oversee day-to-day ERP operations and system performance * Lead configuration, enhancement, and rollout of ERP modules (e.g., finance, inventory, production, HR, sales) * Work with departments to analyse processes and define system requirements * Manage change requests, updates, integrations, and release cycles * Maintain data integrity, security, and user access controls * Coordinate with external vendors, implementation partners, and support providers * Develop and maintain system documentation, workflows * Deliver user training, onboarding, and continuous improvement initiatives * Monitor and report on ERP usage, performance metrics, and adoption * Support integration with third-party applications (e.g., CRM, BI) * Updating pricing files where required * Support sale staff with issues and corrections within the system * Update system to latest versions The Chief Information Officer role is an office based role