Contract Type: Permanent, full time
Location: UK – Remote/Hybrid
We’re looking for a Senior Resource Planning Analyst to take ownership of forecasting, capacity planning, and strategic workforce insight across our multi‑channel operation.
About You
To be successful in this role, you will have:
* Strong experience in workforce planning, demand forecasting, or resource modelling within an operational environment.
* Proficiency with Erlang staffing models and advanced Excel usage.
* Ability to translate complex data into clear business recommendations.
* Confident communication skills and experience presenting to senior stakeholders.
* A continuous improvement mindset with strong attention to detail.
* Ability to work independently while collaborating effectively within a wider planning function.
The Role
In this senior analytical role, you’ll lead the creation of accurate workload forecasts, build robust staffing models, and guide strategic conversations across the business. You’ll also be responsible for maintaining the integrity of our resource planning toolsets and ensuring that decision‑makers across the organisation have the insight they need to plan effectively.
* Demand Forecasting: Own the development and maintenance of multi‑channel demand forecasts, using historical trends and business intelligence to predict workload with accuracy.
* Capacity Modelling: Run and maintain monthly Erlang‑based models to produce precise FTE requirements aligned to forecasted demand.
* Stakeholder Presentation: Lead structured forecast review sessions with senior stakeholders, presenting assumptions, risks, and staffing recommendations with clarity and confidence.
* Variance Governance: Conduct in‑depth Forecast‑vs‑Actual analyses to identify behavioural or performance shifts requiring model recalibration.
* Strategic Reporting: Produce high‑level planning packs that outline recruitment needs, attrition trends, operational risks, and key workforce insights for senior management.
* Model Integrity: Safeguard the structure, accuracy, and version control of Excel‑based resource planning tools to ensure reliability and consistency.
Working for us, works for you
* Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
* Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards
* Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends.
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status.
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