The position Act as the first point of contact Administrative handling of the order process for incoming and outgoing goods Proactively thinking along with the customer, ensuring an adequate and customer-oriented handling of complaints and solving any problems as quickly and effectively as possible Independently perform various administrative activities Checking and ensuring the follow-up of customs documents, invoices, etc. Actively thinking about improvements in the process and service and implementing improvement actions You ensure that your customer is and remains satisfied with the service provided Salary £26k to £28k Requirements Due to this job being airfreight related, the candidate will need to go through a 5 years reference check and valid DBS