Systems Support Engineer - 30-40k Pension Health stock options hybridworking- 2 days in the office per week. This is an excellent opportunity for an Systems Support Engineer who is looking for a new challenge with a very cyber security company. The role is hybrid and is based in the office 2 days per week. Opportunities like this do not come up very often and this could really be a landmark moment in your career. You will be working for one of the most innovative software/services companies in the world, who will enable you to progress your career and learn new skills. About the role:- Provide 2nd/3rd line IT support to my customers UK and US offices, ensuring high system availability and user satisfaction. Support a range of internal infrastructure including servers, networks, cloud platforms, mobile devices, and corporate systems in line with ISO and ITIL standards. Experience required 5 years in a similar IT support role Strong knowledge of Windows OS/server platforms Strong experience across Microsoft Azure, Entra and Intune Strong experience troubleshooting laptops/desktops/mobile devices Experience with Linux, OS X, virtualisation (e.g. VMware/HyperV), backup solutions, Azure/AWS Experience with networking (Firewall, Switching & Access Points, VPNs) is desirable Familiarity with ITIL framework and process-driven environments Strong troubleshooting, communication, and documentation skills Quick learner and strong collaboration and teamwork skills Microsoft certifications (e.g. MCP, MCSA, MCSE) preferred UK Driving Licence. Responsibilities:- Provide front line triage on the Internal Service Desk Assist with 2nd/3rd line support and technical projects Install, configure, and maintain IT hardware, software, and networks Manage service requests and incidents in line with SLAs Liaise with suppliers for IT equipment and services Contribute to internal knowledge base Participate in on-call rota (extended support hours/weekends) Ensure compliance with internal processes and documentation standards. This is just a short o v er-view of this exciting role, so if you'd like a full breakdown of the responsibilities then click APPLY NOW and I will email you a more detailed job description.