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NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required), Bedford
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Client:
Telent
Location:
Bedford, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
5
Posted:
12.05.2025
Expiry Date:
26.06.2025
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Job Description:
Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts committed to making an impact. Be part of a high-performing team handling complex, critical tasks to keep the nation's infrastructure connected and protected 24/7.
The NOC (Network Operations Centre) Technician will support the NOC engineering team administratively, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.
What you’ll do:
* Handle incoming calls and emails, responding in line with KPIs.
* Create network incident tickets from customer reports.
* Action Service Requests.
* Assign tickets to support teams, field engineers, and service providers.
* Manage incident tickets with regular updates.
* Coordinate traffic management, liaising with providers, control teams, and field resources.
* Update customers on network incidents.
* Coordinate with utility companies regarding power issues affecting the network.
Who you are:
Previous experience supporting enterprise and service provider networks, ideally within a NOC environment.
Key Requirements:
* Experience with 1st line diagnostics and incident resolution.
* Strong communication skills and ability to liaise across all levels.
* Proficiency with Microsoft Office.
What we offer:
A diverse career at Telent across sectors and roles, with opportunities to develop and learn. We are committed to an inclusive culture that values diversity and ideas. Everyone should feel empowered to be themselves and thrive.
The additional benefits:
* 34 days holiday including public holidays, with options to buy or sell days OR 26 days plus holidays.
* Company pension scheme.
* Family-friendly policies.
* Occupational health and wellbeing support.
* Discounts on cinema, dining, and shopping through Telent Rewards.
Learn more about Telent:
Click here for Telent Video!
We foster a diverse and inclusive environment where everyone can belong, be themselves, and reach their potential. Our teams reflect the communities we serve, and we value diverse experiences and backgrounds.
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