Job Description
Customer Programme Manager
Location: Fairford
Contract: Permanent
We are recruiting for Customer Programme Manager who will ensure the delivery of aerospace projects for clients. You will be responsible for customer interaction and managing of all operational and financial aspects of projects.
This will involve costs, pricing, profit, working capital and customer service.
Role Requirements – Customer Programme Manager
* Serve as the primary point of contact for all operational and commercial matters related to assigned customer accounts.
* Build and maintain strong relationships to enhance customer satisfaction and retention.
* Lead customer interactions, including regular meetings, business reviews and strategic discussions.
* Ensure all customer commitments on delivery, quality and service are met or exceeded.
* Proactively identify opportunities to expand business within existing accounts.
* Manage and resolve customer issues, conflicts and escalations promptly and effectively.
* Customer Account Management
The ideal candidate for the Customer Programme Manager role would have:
1. Drive account profitability by managing pricing, costs and margins effectively.
2. Ensure accurate a...