Job Title: Customer Experience Manager (New Build Developer – West London Sites) Location: West London (covering multiple development sites) Start Date: Immediate About the Role We are seeking a proactive and personable Customer Experience Manager to join a growing new build developer on a freelance basis, supporting multiple residential sites across West London. This is a customer-facing role with a strong administrative focus, ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and can manage a varied workload with professionalism and efficiency. Key Responsibilities * Act as a key point of contact for homeowners, purchasers, and customers throughout their journey * Deliver a high standard of customer service, handling queries and resolving issues promptly and professionally * Manage customer communications via phone, email, and in person across multiple development sites * Coordinate and maintain accurate customer records, reports, and documentation * Support with defect logging, follow-ups, and liaising with internal teams and contractors to ensure timely resolution * Assist with handover processes and post-completion customer care * Carry out general administrative duties, including scheduling appointments, updating systems, and preparing reports * Build positive relationships with site teams, sales teams, and customers to support a seamless customer ...