The Role
Hours: 37 hours per week, Monday to Friday
Location: Hybrid: Dereham (3days/week) & remote (2 days/week)
Salary £24,335 per annum
Annual Leave: 20 days + bank holidays and five office closure days (Three at Christmas and two in the summer)
Closing Date: Thursday, 23rd October 2025.
Are you driven to support others and create meaningful change in your community?
We're looking for a compassionate, proactive Energy Adviser to support individuals and households with energy-related advice.
About the Role
As an Energy Adviser, you will provide comprehensive advice and support across a range of energy-related issues. A key part of your role will be helping people navigate the challenges of rising energy costs, understanding their bills, accessing grants or discounts, and improving energy efficiency in their homes. You may also help with broader issues such as debt, benefits, and housing.
Key Responsibilities:
* Provide one-to-one advice sessions in person, by phone, or online.
* Support clients with energy-related issues such as:
* Understanding energy bills and tariffs
* Switching suppliers
* Accessing fuel vouchers or hardship funds
* Improving home energy efficiency
Experience in advice work or energy support is desirable but not essential.
About you:
We're looking for someone who is:
* A great communicator and active listener
* Empathetic, non-judgmental, and solution-focused.
* Organised and able to manage a varied caseload.
* Willing to learn about energy advice- with full training provided.
What we offer:
* Comprehensive training to become an accredited Adviser.
* Ongoing support and professional development
* 4.5% employer pension contribution
* Opportunity for flexible working
* 20 days annual leave plus bank holidays and five office closure days (3 at Christmas and two in the summer)
Please note that this post will be subject to a DBS check and a right to work check.
The deadline for submission is Thursday, 23rd October 2025.
Terms and conditions
➢ Hours per week: 37 Monday to Friday
➢ Place of work: Hybrid: Dereham (3 days/week) & remote (2 days/week)
We are a strong supporter of equality, diversity and inclusive practices.
Job Type: Full-time
Pay: £24,335.00 per year
Benefits:
* Casual dress
* Company pension
* Employee discount
* Flexitime
* Work from home
Work Location: Hybrid remote in Dereham NR19 1FD